Application Support Engineer- 5316621

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel. THE WORK:

L2 Technical Support Engineer plays a key role as the front-line interface between the Engineering team and Product Owner and operates as a second level of support.

Responsible for providing L2 support by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems (including the API) in accordance with applicable service level agreements.

Build, deploy, and maintain the client-side software packages for both Windows and Mac Operating Systems

Escalate incident tickets through the appropriate channels and hold those escalated to accountable for responding in accordance with SLAs.

Prioritize and manage multiple open tickets at one time.

Perform routine maintenance and troubleshooting of the on-prem servers.

Participate in code review, architectural discussions, and document architectural designs through diagrams and logical flows.

Collaborate with cross-functional teams to define technical requirements, specifications, and integration points.

Identify potential conflicts or issues and proactively engage the appropriate vendors/teams to mitigate and resolve issues.

Effectively document investigative steps and analysis to escalate technical issues to the Product and IT owners.

Responsible to do the onshore offshore handoff and relay the communications on a timely manner to avoid gaps.

Estimates and plans out work through user stories and tasks.

Understand Business needs and run proof of concepts to demonstrate new functionality requirements.

Here's What You Need:

Minimum 4 years of experience with NetDocuments Document Management System and administration and configuration of NetDocuments and its related integrations such as DocuSign, Accuroute and SharePoint applications

Proficient with MS Office applications and add ons

Proficient in .NET, C , SQL, and API development

High School Diploma or GED

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