Application Support Lead On Shore

Who are we Looking for ? A strong knowledge on Application support with hands on experience on monitoring activities using different monitoring toolso Technical Skills: Good experience in supporting multiple applications simultaneously Need to handle Business communication voice/email Knowledge on ITIL and certification is advantageous SLA knowledge Attitude towards resolution Co-ordination with different Teams Understanding of monitoring tools like Splunk, New Relic, Dynatrace Lead and manage internal teamo Process Skills: Knowledge of ITIL process Knowledge of Release processo Qualification: Bachelor of Engineering