Application Support Specialist

Randstad Technologies
Ranchocordova, CA
04 Jul 2024

Vacancy expired!

job summary:

We have a full-time opportunity for an Application Support Specialist in Rancho Cordovac CA!

Job Description

Do you have a broad interest in application management and support and are eager on learning new technologies? Then you might be the perfect person for this job.

Are you ready for supporting us in the attainment of our short and long-term goals to provide applications that involve a number of different technologies and support our company's key business functions?

As a true team player you will be supporting and collaborating with Operations, Sales, and Business Practices within our company to achieve and exceed our customer expectations.

This role will also allow you to participate in the different aspects of Agile Methodology and best practices including but not limited to Change Management, Event Management, Problem Management and Incident Management.

To ensure success as an Application Support Specialist, you should have extensive experience working Applications Support for Salesforce, Microsoft and a bonus would be experience with SAP.

location: Rancho Cordova, California

job type: Permanent

salary: $65,000 - 80,000 per year

work hours: 8am to 4pm

education: Bachelors

responsibilities:

Responsibilities:

Application Management & Support (30%)

Applications - Salesforce, SAP ByD, Microsoft and integrations layer

  • Managing ticketed query system and answer queries and resolve issues with software applications and escalate or close tickets as necessary
  • Support users in problem analysis and resolution
  • Maintaining and updating technical documents and procedures
  • Train users on specific applications and document creation
  • Ensuring operational performance, data integrity, and business needs are met by the system
  • Focus on ways to implement process improvements for the benefit of the company
Change Lead and Implementation (40%)

  • Collaborate with Operations and vendors to identify, prioritize, and execute key initiatives
Service Management (30%)

  • Administrate the hardware procurement process
  • Administrate and support end user training completion
  • Follow up and coordinate release management core applications
  • License management coordination and follow up

Qualifications:

As a fast-paced and dynamic team, we are looking for someone who shares our passion for results and digital media technology.

  • Bachelor in Informatics or Master in Computer Science (or related)
  • 1 to 3 years of Salesforce.com technical and administration experience
  • Solid experience answering queries and resolve issues with software applications and escalate or close tickets as necessary within the query ticketing system.
  • Both business skills and technical IT knowledge, and demands an ability to manage multiple high-level tasks under pressure.
  • Masters troubleshooting and problem-solving skills
Advantages

  • Expertise in maintaining and updating technical documents and procedures
  • Strong interpersonal skills (written and verbal)
  • Salesforce.com administration knowledge, including sales, service cloud and Pardot
  • Process and technical knowledge about SAP

qualifications:

  • Experience level: Experienced
  • Minimum 2 years of experience
  • Education: Bachelors

skills:
  • APPLICATION SUPPORT
  • Technical Support
  • Salesforce (2 years of experience is preferred)

    • Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

    At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

    Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

    We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

    For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information
    • ID: #43826024
    • State: California Ranchocordova 95670 Ranchocordova USA
    • City: Ranchocordova
    • Salary: USD65,000 - USD80,000
    • Job type: Permanent
    • Showed: 2022-07-04
    • Deadline: 2022-09-01
    • Category: Et cetera