Assistant Dispatch Operations Manager, Transit Division - SFMTA (9172)

24 Nov 2024

Vacancy expired!

Job Description

APPOINTMENT TYPE:Permanent Exempt - This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

Deadline to Apply:

December 10, 2021

Salary:

$115,544 to $147,524 yearly

Under direction of the Dispatch Operations Manager of Transit Management, the 9172 Assistant Dispatch Operations Manager is responsible for providing support in the planning, monitoring, and supervising of the day to day management of service through direct oversight of Dispatch Operations. The position assists in developing, implementing, and maintaining policies, Standard Operating Procedures (SOP), responsible for coordinating the work activities of the Dispatch Operations staff. Assists in supporting the training staff between shift changes to prevent delays in required actions and/or to improve programs or services; recommends, and implements alternative approaches, improvements, or changes; serves as Transit Management liaison for both internal and external stakeholders in the absence of the Dispatch Operations Manager; assists in the implementation of division and Agency goals, objectives, policies, and priorities of Dispatch Operations.

Nature of work: Work schedule varies anddue todemand of the job, incumbents may be required to work rotating shifts, evenings, holidays, and weekends.

Essential Duties:

  1. Provides oversight of the overall transit operations at Transit Services in accordance with established policies and directives when the Dispatch Operations Manager is not on duty.
  2. Provides direction and supervision of the transportation operations within Dispatch Operations.
  3. Monitors and evaluates the effectiveness and efficiency of the service delivery system and identifies improvements.
  4. Manages Dispatch Operations Supervisors and works with them on leadership skills and accountability. Provides input to the monthly annual reports.
  5. Assists in developing, implementing, and maintaining policies, Standard Operating Procedures, Administrative Procedures, monitoring practices and controls.
  6. Coordinates between Transit Division and all other SFMTA work units to support effective customer service by way of SFMA’s multi model transportation.
  7. Represents the Dispatch Operations Manager at meetings when necessary.
  8. Performs other duties as assigned.

Qualifications

Minimum Qualifications:

  1. Bachelor’s Degree from an accredited college or university;

    AND
  2. Four (4) years of transit operations experience at a public transit agency which include two (2) years of supervisory experience;

    AND
  3. Possession of a valid, unrestricted, Class C driver license;

    AND
  4. The ability to utilize computer applications related to the work of the assigned unit (to be tested at the time of appointment).

Substitution:Additional qualifying experience may be substituted for the required education on a year-for-year basis. One-year (2000 hours) will be considered equivalent to thirty (30) semester units/forty-five (45) quarter units.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Desirable Qualifications:

The stated desirable qualifications may be used to identify candidates advancing to the interview process and/or to identify job finalist(s) at the end of the selection process when referred for hiring.

  • Knowledge of federal, state, and local legislation and regulations pertaining to transit service delivery and operations.
  • Strong verbal and written communications skills with ability to produce (written and statistical) reports and presentations and to present effectively to senior and executive management.
  • Knowledge and experience in train and bus dispatching.
  • Ability to effectively mentor staff.
  • Experience in staff development and training.
  • Understanding of all aspects of safety related to transit operations, service planning and coordination, service scheduling including workforce coordination.
  • Ability and flexibility to work in a time-sensitive operations environment to respond quickly and effectively to unanticipated events and emergencies and to provide guidance to subordinates in crisis situations.
  • Strong leadership skills including fostering a team environment by ensuring to maintain clear lines of responsibility and accountability.
  • Ability to gain appropriate level of knowledge and skill to operate computer systems and programs necessary to perform duties.
  • Demonstrable skills and superior knowledge in working with office programs and software, such as Microsoft Word, Excel, Access, and Outlook.

Additional Information

Verification:Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at: https://sfdhr.org/information-about-hiring-process#verification. Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Process:Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be used to determine candidates' qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to move forward in the selection process.

Drug Testing:The San Francisco Municipal Transportation Agency (SFMTA) has determined that Class 9172 Manager II is a “safety-sensitive” position, under regulations issued by the Federal Transit Administration (49 CFR Part 655). Federal law requires that all transit employees who perform safety-sensitive functions be subject to random, post-accident, reasonable suspicion, return-to-duty and follow-up drug and alcohol testing. All applicants for Safety-Sensitive positions shall undergo urine drug testing prior to employment and within 90 days prior to performing Safety-Sensitive functions for the first time. Receipt by the SFMTA of a negative test result is required prior to the employee being placed on the payroll. The SFMTA will not consider hiring any person who tested positive, adulterated, substituted or refused to submit to testing for a minimum of two years following the positive test.In addition, each applicant who has worked for a Department of Transportation (DOT)-regulated employer(s) within the last two years will be required to sign a consent form, prior to appointment, authorizing SFMTA to obtain information from his/her prior employers concerning his/her drug and alcohol test history. Each applicant will also be required to provide SFMTA with information regarding whether, during the last two years, the applicant tested positive or refused to test on any pre-employment drug or alcohol test administered by an employer to which the applicant applied for, but did not obtain, safety-sensitive transportation work covered by DOT drug and alcohol testing rules. SFMTA will not hire any applicant for a safety-sensitive position who fails to provide this information or fails to provide written consent for the release of information from prior employers.

For questions or inquiries, please contact: Keaney Chan, Human Resources Analyst at [emailprotected].

CONDITION OF EMPLOYMENT: All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment. For details on how it is applicable to your employment, please clickhere.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

  • ID: #23414649
  • State: California Sanfrancisco 94102 Sanfrancisco USA
  • City: Sanfrancisco
  • Salary: USD TBD TBD
  • Job type: Full-time
  • Showed: 2021-11-24
  • Deadline: 2022-01-23
  • Category: Et cetera