Assistant Manager - Operations

Assistant Manager - OperationsDescriptionMosaic is the leading North American integrated marketing and sales agency, specializing sales, training, experiential, and digital & virtual solutions. At Mosaic, we are never satisfied with the status quo and are in constant search for new ideas and new ways to help our clients build their brands amidst the evolving dynamic of empowered consumers, leveraging new technologies and approaches. Together as a team we deliver for those results to our clients every day. Mosaic is not about standing out from the crowd - we lead it!The Assistant Manager must be a goal-driven individual, expected to create and promote an extraordinary experience and a “consumer first” environment. The Assistant Manager will have specific responsibilities in associate management in the retail space, to include hiring, development, coaching, scheduling, and discipline of associates to ensure an outstanding consumer experience, cost efficiency, and quality operations. Maintain inventories at adequate levels and maintain the appearance of the space. Complete accounting and necessary reports associated with daily activities in the space, including physical inventories.Assistant Manager, Operations:

Responsible for managing the inventory team, inventory control, store operations, and visual merchandising.

Lead dynamic operational excellence that supports the ‘Radically Helpful’ ecosystem.

Essential Functions of this Position

Be the expert on ‘Radically Helpful’ customer service and brand ecosystems.

Create an inclusive, collaborative, and engaging environment.

Support the Store Manager in daily operations and store management

Manage execution of opening and closing procedures including visual merchandising, inventory management, daily coverage plans and system reconciliation.

Guide all employees within the store, set task prioritization, resolve issues and customer escalations.

Build and coach teams, focusing on techniques which promote customer solutions, loyalty and measurable results.

Responsible for inventory management and brand visual excellence.

Supervise personnel:

Meet and exceed assigned goals for: consumer experience and reputation, sales and service, revenue and productivity

Consistently demonstrate excellent interpersonal, leadership, and coaching skills

Create a work environment where motivated people can excel, exceeding daily ownership goals

Oversee floor experience - act as Floor Leader to ensure consumers receive a world-class experience

Own consumer coordination and welcome process

Support team and assist with consumer interactions and transactions

Coach and counsel personnel on opportunities with key sales and reputation metrics, recognize positive performance against key metrics and hold associates accountable for poor performance

Perform role plays with associates on a regular basis to demonstrate world class service

Facilitate weekly personnel training/educational sessions to stay up-to-date on store products and competitive technology

Resolve or escalate appropriately any service issues.

Management and Development:

Interview, hire and make necessary discipline decisions including terminations, for personnel Inspire and engage associates by motivating team to succeed

Promote passion, pride and commitment

Lead by example and serve as a resource for product knowledge

Develop associates for growth and promotion by delegating appropriate responsibilities and inspecting completion

Improve associate engagement through appropriate behaviors and actions

Observe and coach associates to provide feedback around consumer experience technique effectiveness and providing excellent consumer service

Ensure personnel adhere to the Code of Business Conduct and conduct investigations with HR as needed

Quickly resolve any fraud issues communicated by Security; may involve working with Security or Finance teams

Fully understand and assist in educating personnel on any incentive plans, and ensure associates know how to maximize their payout.

Ensure Fair Labor Standards Act (FLSA) compliance

Review, approve and communicate temporary assignments and overtime for floating personnel

Product Launches:

Partner with management and other appropriate parties to successfully launch new products, services and processes and to review staffing forecast plan

Actively inspect post-launch and drive improved results with best practices

Inspect that associates are properly trained on new products and promotions to demonstrate and discuss with confidence

Document and report concerns with associates’ knowledge and/or behavior, and provide additional coaching and/or discipline as appropriate

Coordinate with security, facilities and space management to ensure smooth product launch-day execution including operations, staffing and scheduling

Responsible for activity in space at all times

Employ scheduling tool to properly staff and meet business needs, training and special events such as product launches.

Merchandising:

Accountable for adhering to the merchandising standards

Instill a sense of pride and ownership in space appearance - where all associates understand the space is the face of the brand to every consumer.

Compliance:

Drive operational compliance of back office processes, procedures and policies

Manage hours, time off, attendance and payroll approvals

Ensure timely completion of required training to empower personnel to succeed

Implement, execute and inspect existing and new retail programs, tools and training

Execute monthly cost reviews of overtime, discounts, returns and credits

Responsible for ensuring the training for associates to ensure they have the appropriate level of system/tool access for their roles and responsibilities.

Other:

Report fraudulent activity to Security

On-call for emergencies

Continuously display high integrity

Develop strategic perspective and champion change

Inspire others to high performance through collaboration and teamwork

Utilize professional expertise to solve problems and analyze issues

Capture initiative and strive for results

Other duties as assigned.

Qualifications

3 years’ experience in Retail Management in high touch customer facing environments

Proven ability to manage large dynamic teams

Operational management experience leading in fast paced, changing technical environment

Proven ability to problem solve quickly & manage multiple operational workstreams

Effective communication, presentation and interpersonal skills

Strong organizational skills with attention to detail

Experience working with any of the larger consumer electronics stores technology. Demonstrates passion for leading edge technology and product solutions.

Possess strong written and verbal communication, and working knowledge of G-Suite

Payroll review and approvals experience preferred

Have a strong working knowledge of human resources policies and standard operating procedures

Experience conducting coaching, counseling and performance, positive reinforcement.

Excellent sales skills and demonstrated ability to meet or exceed performance standards

Ability to motivate and lead direct reports

Ability to work flexible hours, including evenings, weekends and holidays

Work with associates to elevate skills and performance, providing coaching on opportunities for improvement

Maintain knowledge of all brand products - complete training and support associates with required training on current and upcoming products.

Along with competitive pay, we offer a comprehensive benefits program. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:

Medical, Dental, Vision, and Telehealth

Basic Life Insurance and AD&D

Voluntary Life Insurance

Short Term and Long Term Disability

Flexible Spending Account

Health Reimbursement Account

401(k) match

Legal Insurance

Pet Insurance

Employee Assistance Program

Employee Discount Program

Tuition Assistance Plan

Paid Time Off and Company Paid Holidays

Mosaic North America is an Equal Opportunity EmployerAcosta/Mosaic is committed to doing everything we can to maintain a safe and healthy workplace for our customer and retailer facing associates during this Covid-19 Pandemic. We are providing all associates with safety protocol training, personal protective equipment, and routine updates on guidance from the CDC to our team so they can stay informed and safe. We require associates to participate in on-site temperature checks and complete pre-visit retailer surveys, where required.Follow us on the following:Facebook (click here)Instagram (click here)LinkedIn (click here)DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business.To Apply: please send resumes to: USRecruiting@mosaic.comBy submitting your application, you agree with and accept the Acosta Privacy Statement and Terms of Conditions.US: http://acosta.jobs/privacy-policy-us/Canada: http://acosta.jobs/privacy-policy-ca/Job ManagementPrimary Location US-CA-Mountain ViewShift Day JobJob Posting Jun 2, 2023, 3:51:16 PMJob Number: GSCExAMO6223