Vacancy expired!
- Follow security protocols and adhere to all SCIF policies/standards as needed
- Provide maintenance of computing devices, associated peripherals, and approved software Install/Move/Add/Change functions
- Provide appropriate office support to coordinate and schedule new equipment installations
- Perform system (re)imaging using Ivanti or other imaging technologies
- Monitor and update the ticketing system (ServiceNow) to ensure that all Service Level Agreements (SLAs) are met
- Perform periodic physical audits of end user computing devices to compare with asset DB records (deployment location, storage location, and assignee information)
- Provide "smart hands" support for remote infrastructure teams (server/network groups)
- Provide AV setup and meeting support as needed (Crestron/Cisco)
- 10+ years' experience in an IT support role, preferably as a desktop support technician or system administrator delivering support in a classified environment to include primarily Windows support, some Linux experience preferred
- Crestron (or similar) experience
- AV support experience
- Understanding of Active Directory (new account creation and management)
- Hardware support experience (i.e., replacing hard drives, system boards, etc.) - experience with HP systems preferred
- Experience with maintaining/troubleshooting VoIP devices (i.e., Cisco Call Manager/Unity)
- Experience with installing/supporting/troubleshooting Windows OS, MS Office, network connectivity issues, etc.
- Experience with asset management
- Experience with ServiceNow or equivalent ticketing system
- High school diploma or equivalent required
- Active IAT Level-2 Technical Training Certification (e.g.: CompTIA Security+) required at time of hire
- The pay range that DISYS/Signature reasonably expects to pay for this position is $45.23 to $53.21 / hou
- Submit/Pass a 10-year Dept. of Defense background check, criminal history, drug screening, and fingerprints
- Valid driver's license/Real-ID with clean driver's history
- Applicant must have a strong work ethic, be extremely organized and detail-oriented, be a self-starter with excellent time-management, problem solving, and multitasking skills
- Applicant must have excellent front-facing / face-to-face customer service skills
- Customer service experience
- Excellent communication skills
- Position may require ability to sit, stand, walk extended distances, bend, stoop, squat and lift to 35 lbs
- ID: #49538562
- State: California Elsegundo 90245 Elsegundo USA
- City: Elsegundo
- Salary: $45.23 - $53.21 per hour
- Job type: Permanent
- Showed: 2023-03-25
- Deadline: 2023-05-23
- Category: Et cetera