Audio Visual (AV) Systems Technician

25 Mar 2024

Vacancy expired!

DISYS currently has an immediate opportunity available for an Audio Visual (AV) Systems Technician to provide System/audio visual support for a Special Access Program Facility (SAPF) inside a SCIF for our premier aerospace customer. The Technician will be responsible for system support, Crestron support, and ensuring that all Information Technology (IT) equipment is functional within the SAPF space. AV systems support includes installing workstations into server racks and connecting them to a video switching system (Crestron), as well as all related hardware support. This environment will support multiple networks at different classification levels. Monthly updates and application installation support will be needed. Additional support will be needed to ensure proper operation of the AV system. Knowledge of Crestron control systems will be beneficial in troubleshooting and maintaining an operational environment. Advanced AV routing knowledge will be required to troubleshoot and diagnose problems for minimal down time during system failures. Knowledge of video walls, video wall processors, and prior experience troubleshooting and designing Network Operations Centers (NOC) in classified environment will be highly desirable. The AV Systems Technician will:

  • Follow security protocols and adhere to all SCIF policies/standards as needed
  • Provide maintenance of computing devices, associated peripherals, and approved software Install/Move/Add/Change functions
  • Provide appropriate office support to coordinate and schedule new equipment installations
  • Perform system (re)imaging using Ivanti or other imaging technologies
  • Monitor and update the ticketing system (ServiceNow) to ensure that all Service Level Agreements (SLAs) are met
  • Perform periodic physical audits of end user computing devices to compare with asset DB records (deployment location, storage location, and assignee information)
  • Provide "smart hands" support for remote infrastructure teams (server/network groups)
  • Provide AV setup and meeting support as needed (Crestron/Cisco)

JOB SPECIFIC REQUIREMENTS AND SKILLS:

  • 10+ years' experience in an IT support role, preferably as a desktop support technician or system administrator delivering support in a classified environment to include primarily Windows support, some Linux experience preferred
  • Crestron (or similar) experience
  • AV support experience
  • Understanding of Active Directory (new account creation and management)
  • Hardware support experience (i.e., replacing hard drives, system boards, etc.) - experience with HP systems preferred
  • Experience with maintaining/troubleshooting VoIP devices (i.e., Cisco Call Manager/Unity)
  • Experience with installing/supporting/troubleshooting Windows OS, MS Office, network connectivity issues, etc.
  • Experience with asset management
  • Experience with ServiceNow or equivalent ticketing system

This position requires an active Department of Defense security clearance at the Top-Secret level with SCI and poly required at time of hire

U.S. citizens ONLY are eligible for security clearance and this position

EDUCATION:

  • High school diploma or equivalent required
  • Active IAT Level-2 Technical Training Certification (e.g.: CompTIA Security+) required at time of hire

COMPENSATION:

  • The pay range that DISYS/Signature reasonably expects to pay for this position is $45.23 to $53.21 / hou

OVERALL REQUIREMENTS:

  • Submit/Pass a 10-year Dept. of Defense background check, criminal history, drug screening, and fingerprints
  • Valid driver's license/Real-ID with clean driver's history
  • Applicant must have a strong work ethic, be extremely organized and detail-oriented, be a self-starter with excellent time-management, problem solving, and multitasking skills
  • Applicant must have excellent front-facing / face-to-face customer service skills
  • Customer service experience
  • Excellent communication skills
  • Position may require ability to sit, stand, walk extended distances, bend, stoop, squat and lift to 35 lbs

Digital Intelligence Systems, LLC (DISYS) is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

  • ID: #49538562
  • State: California Elsegundo 90245 Elsegundo USA
  • City: Elsegundo
  • Salary: $45.23 - $53.21 per hour
  • Job type: Permanent
  • Showed: 2023-03-25
  • Deadline: 2023-05-23
  • Category: Et cetera