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- Resolve and track support requests and incidents, escalate issues to proper support teams
- Perform ongoing health checks to ensure conference room A/V systems are operating at optimal conditions
- Facilitate A/V vendor activities on support cases
- Support A/V upgrades and installations
- Support temporary setup and tear down for high profile events and live streaming
- Support and troubleshoot Apple devices (iPads, MacBooks, iMacs, Apple TVs)
- Track and document inventory
- Superb technical troubleshooting skills within help desk environment
- Strong technical knowledge of video conferencing, A/V switching and control hardware (Cisco, Crestron, Extron)
- Excellent knowledge of Apple devices (iPads, MacBooks, iMacs, Apple TVs)
- Understand key network concepts and technologies (TCP/IP, VLAN, subnet, gateway, DNS, SIP, wireless, VoIP)
- Ability to lift up to 50 lbs
- Self-motivating with the ability to work independently with little supervision
- Strong time management and organizational skills
- Strong interpersonal communications and customer service skills at all levels (staff to executive)
- Excellent problem solving abilities
- Ability to multitask in a dynamic environment and complete tasks on time
- Ability to quickly adapt to new technical concepts and tools
- 5+ years related experience
- Certified A/V Technician preferred
- ID: #42589293
- State: California San diego 92101 San diego USA
- City: San diego
- Salary: $60,000 - $90,000
- Job type: Permanent
- Showed: 2022-06-08
- Deadline: 2022-07-25
- Category: Et cetera