Behavioral Health Administrative Support Representative

Behavioral Health Administrative Support RepresentativeDignity Health Medical FoundationSacramento, CaliforniaRequisition ID 2021-194764 Employment Type Full Time Department Behavioral Health Hours/Pay Period 80 Shift Day Standard Hours Monday - Friday 7:45 AM - 4:45 PM Remote NoOverviewDignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health – one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.ResponsibilitiesJob Summary:The Behavioral Health Admin Support Representative position is the first point of customer service contact for clients, families and clinic visitors. The Behavioral Health Admin Support Representative interfaces with clients to perform all functions related to the arrival of clients including advising on appointment schedule status, the collection and updating of demographic/insurance information, the verification of eligibility, and the complete and accurate taking of messages for provider staffs/office staff. The Behavioral Health Admin Support Representative is the custodian of client charts and has the responsibility of preparing, maintaining, filing, protecting, retrieving and archiving as needed. The Behavioral Health Admin Support Representative also performs a variety of other clerical duties including data input, filing, and other office-related duties. This position may have access to third party credit card information and transactional systems (cash registers, point of sale devices, applications supporting credit card transactions, and reports or other documents containing credit card information) from single transactions or a single card at a time.QualificationsMinimum Qualifications:Some Medical Office experience in a front office setting.

High School diploma or equivalent.

Excellent interpersonal, organizational, and customer service skills are essential. Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment. Knowledge of County Computer System must be acquired within the first three weeks of employment.

Impact of Decisions: Serious impact on client relationships, provider staff efficiency, stewardship of clinic resources, and our image in the community. Internal/External Contacts: Clients, client family members, provider staffs and other clinic staff, internal and external. Supervision: Reports to the Clinic Manager or Supervisor; does not supervise others.

Preferred Qualifications:Experience with multi-line phones/ACD phones preferred. Medical terminology preferred.

Equal OpportunityCommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed toa diverse and inclusive workforce. All qualified applicants will be considered foremployment without regard to race, color, religion, sex, sexual orientation, genderidentity, national origin, age, disability, marital status, parental status,ancestry, veteran status, genetic information, or any other characteristic protectedby law. For more information about your EEO rights as an applicant,pleaseclick here. (https://tbcdn.talentbrew.com/company/35300/img/v10/EEOLawPoster.pdf)CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).CommonSpirit Health™ participates in E-Verify.Dignity Health is an Equal Opportunity/ Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law.