Benefits Representative - Laptop + Internet = Working Remotely

We are receiving a large influx of requests for our services and in response we are seeking full-time candidates with soft sales experience to help manage this influx. Applicants will work fully remotely from home. In this role, you’ll be a part of a team that upholds a high bar for customer happiness and strives to best help customers transform the way they protect their family.

Who will love this job:

- An advocate: you thrive on engaging with our customers, stopping at nothing to help them succeed.

- A problem solver: you creatively find solutions and discover workarounds using the resources available.

- A wordsmith: you communicate clearly, concisely, and with a friendly tone.

- A helper: you are friendly and patient, crafting a positive experience for our customers with each interaction.

- An efficient worker: you juggle priorities without breaking a sweat, maintaining an excellent level of organization.

- A great teammate: you contribute ideas to elevate your greater team and help them succeed.

What you'll do:

- Serve as the first point of contact for all support communications – primarily via phone, email and zoom – to answer questions, help, troubleshoot issues, and route product feedback appropriately.

- Handle open customer issues and raise them when appropriate to ensure timely follow-up and satisfactory resolution.

- Help keep both internal and customer-facing support documentation up to date.

- Actively provide recommendations for continuous product and process improvement.

- Build scalable customer-facing resources for common questions and issues.

Requirements

- 1+ years of customer-facing work experience

- Demonstrated perseverance when resolving customer requests

- An aptitude for learning and sharing knowledge with others

- Excellent written and verbal communication skills

- Prior experience walking customers through technical solutions through chat and email a plus

- Your own talents! If you don’t meet 100% of the qualifications above, let us know if your application why you’d be a fit for this role

Benefits:

- Weekly pay and performance bonuses

- Benefits package including Health, Life, Retirement and Stock Options

- Structure and Flexibility in your schedule

- Growth Opportunities, Promotions are done from within the organization