Bilingual Customer Service Representatives - Now Hiring

22 Oct 2024

Vacancy expired!

General Duties & Responsibilities

Provides customer support by phone, consumers. Serves as primary contact for inbound customer issues.

Processes a high volume of consumer inquiries and services and resolves a targeted percentage of those inquiries.

Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.

When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource.

Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.

Meets standards of job, such as quality standards, adherence to schedule and average handle time.

May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer.

Other related duties assigned as needed.

Requirements

High school diploma or GED.

Must be able to pass a background check and drug screen. We’ll review 7 year history

Full Time position up to 40 hours per week

Flexible working schedule. Program is a 24 / 7 work week

Exemplary Attendance Records with Previous Employers.

Bi-Lingual Spanish Required

Excellent typing skills. 25 wph

General Knowledge, Skills & Abilities

Knowledge of the company’s products, services and business operations to enable resolution of customer inquiries

Excellent customer service skills that build high levels of customer satisfaction

Excellent verbal and written communication skills

Computer navigation and operation skills

Demonstrates effective people skills and sensitivities when dealing with others

Ability to work both independently and in a team environment

#indeed

  • ID: #21410025
  • State: California Los angeles 90012 Los angeles USA
  • City: Los angeles
  • Salary: TBD
  • Job type: Full Time
  • Showed: 2021-10-22
  • Deadline: 2021-12-16
  • Category: Et cetera