Bilingual Korean Call Center Representative

Description We are seeking a dynamic, customer-oriented Bilingual Call Center Representative to join our multi-lingual customer service team. As a Bilingual Call Center Representative for our health insurance company, you will play a crucial role in assisting customers with inquiries related to open enrollment. Preference will be given to candidates who are fluent in any of these languages: Cantonese, Mandarin, Korean or Vietnamese in addition to English.Responsibilities:

Responding to customer inquiries about health insurance coverage, benefits, claim procedures and open enrollment, courteously and promptly.

Explaining complex insurance policies, procedures, and regulations in a simple and clear manner.

Assisting with application procedures and follow-ups related to enrollment.

Troubleshooting and resolving customer issues effectively.

Communicating and coordinating with internal departments to deliver customer-centric solutions.

Utilizing CRM systems to document customer interactions and solutions.

Meeting and exceeding set customer service standards and performance metrics.

Participating in the training sessions and team meetings as necessary.

Requirements

Job Requirements:

High school diploma or GED required. College degree or equivalent work experience is preferred.

Proficiency in Cantonese, Mandarin, Korean, or Vietnamese in addition to English is strongly required.

Prior experience in a call center or customer service role, preferably within the insurance industry.

Excellent communication, interpersonal, and negotiation skills.

Knowledge of health insurance industry terms and procedures is a plus.

High level of empathetic listening to effectively serve customers and resolve customer issues.

Ability to work in a high-pressure environment and handle multiple tasks simultaneously.

Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.

Must be available to work during the open enrollment period.

Adaptability and flexibility to work in changing environments.

Our company offers a competitive salary and a comprehensive benefits package. If you meet our qualifications and are ready to help provide top-notch customer support, we would love to hear from you.Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .