Business Analyst

Amick Brown is looking for an experienced

• Work with the development team to help design, document, and test software solutions that improve business processes.
• Elicit, develop, organize, document and simplify requirements
• Develop requirements analysis documentation for projects in the approval process
• Develop project documentation including technical specifications and user guides
• Facilitate product implementation in conjunction with vendor
• Develop software test plans and conduct quality assurance testing for software systems
• Run a project in an agile environment
• Train users on software and create as-is documentation for existing systems
• Configure and maintain vended software, including but not limited to: User Management, Software configuration and management, Software troubleshooting and user assistance
• Update related documents utilized by the application
• Basic workflow development

• Project management, troubleshooting issues, administering and testing applications, eliciting requirements, and documenting business processes using workflows
• Exceptional customer service foundation and practice
• Ability to work in highly public and high pressure environment
• Basic knowledge of software application architecture, development methodologies, and database systems are required
• 5+ years of business analysis and end-user interaction
• 3+ years of implementing information technology projects and/or products
• 2+ years of leading technology projects and/or product support
• Bachelor’s Degree a plus
• Knowledge of Business Analyst Book of Knowledge (BABOK) a plus
• Experience with government clients is a plus
• Must present well and communicate in a professional manner even in high stress situations
• Able to facilitate meetings and able to establish and meet deadlines
• Able to effectively communicate equally well with customers, technical staff, management and vendors
• Must have excellent oral and written skills
• Experience with Oracle Service Cloud is highly desirable
• Experience with Xray Test Management tools is highly desirable
• Experience teaching agile methodologies is highly desirable
• Experience managing agile projects using JIRA and Confluence is required
• Willing to learn new systems and willing to adapt to different management approaches

• Health
• Vision
• Dental
• 401k with company match
• Paid time off
• Sick Leave
• Short-Term Disability
• Life Insurance
• Wellness & Discount Programs