Business Planning & Operations Manager

Job Description

• Design and execute on annual planning processes in partnership with key cross-functional, cross-GEO, and cross-organization partners (e.g. Long range planning, annual planning, etc)
• Define, create, and drive critical business processes, templates, and systems of management, working cross-functionally and across the organization with senior leaders. (e.g. Priorities development, operational cadences, interlocks, budget management, etc)
• Improve operational excellence through identification and execution of initiatives that create efficiency, remove obstacles, or create improved processes and approaches to the business
• Develop business cases to support and address key strategic initiatives in partnership with stakeholders
• Drive critical, cross-functional strategic initiatives across the organization
• Establish foundational tracking and planning tools and mechanisms
• Support the Strategic Operations organization on planning and operations projects as needed

Qualifications

• 6+ years work experience in planning and operations; 8+ preferred
• 5+ year of experience working within a global technology company or management consulting firm
• Bachelor’s degree in business, finance, economics, engineering, mathematics, statistics, or related field; MBA or other relevant advanced degree preferred
• Planning and operations experience, with demonstrated success driving operational excellence
• Strong financial acumen with experience building financial and planning models
• Experience delivering and executing in complex and changing business landscapes
• Demonstrated success managing large, global, complex projects and programs, collaborating and influencing across all levels of an organization
• Exceptional verbal and written communication skills
• Self-starter and a problem-solver with a bias for action
• Strong leadership skills; able to manage multiple extended or virtual teams
• Experience with Microsoft Office suite (especially Excel and PowerPoint), and Smartsheet
• Detailed knowledge on enterprise software and the SaaS industry

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

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Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office,including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to workwithin their state, province, region, or country of employment.