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Job Summary: Partners with IT Groups to ensure delivery and support of applications aligned to support the Business and Customer needs.Works with IT Groups to define global Business requirements and to analyze appropriate solutions. Manages projects from inception to completion with matrix, global teams.Responsibilities• Responsible for researching and analyzing business functions and system requirements for process workflow design and technical design documentation.• The ITSM Business Analyst translates operational and technical needs.• Responsible for managing the implementation, configuration, workflow programming/development, and on-going system administration for the select modules within ServiceNow and SFDC• Partners with internal business stakeholders to analyze, define and document business requirements and work with IT team to define our requirements and ensure smooth delivery.• Participate in multiple cross functional interlocks representing Network requirements and support for Applications• Understands business environment and helps to connect/align relevant business stakeholders• Participate in Agile based requirement grooming, attending sprints in automation of ITSM Projects• Hands on Experience with IT Change Management, Problem Management, Vendor and Supplier management methodologies and principles.• Reviews functional designs for applications, integrations and conversions and work closely with BSAs and DEV teams to ensure solution meets requirements• Ability to work on multiple functional areas and integrations with third party products• Keeps up to date with industry trends and vendor capabilities to review robust functional designs• Provides inputs into business processes based on design capabilities• Obtains, creates and documents business requirements engaging multiple stakeholders• Creates BRD (business requirements document), managing cross-functional and cross-regional reviews• Works with the IT and Dev team on solution design and development• Partners with stakeholders to analyze, define and document business processes within and across functional areas• Utilizes Lean Six Sigma methodology; may design or improve business processes• Facilitates workshops to drive agreement where appropriateEducationQualifications:• 7+ years’ experience as Business System Analyst• Bachelor's in Information Systems, Business or related field• Significant professional experience as a business analyst for an enterprise ITIL/ITSM platform• Experience conducting facilitated workshops for requirements analysis• Experience creating workflows using formal notation such as Business Process Modeling Notation (BPMN)• SFDC Certification is mandatory• ITIL/ ITSM Foundation Certification is mandatory• PRINCE2 Foundation Certification/Six Sigma Yellow Belt/PMP/Scrum Master – Preferred• Networking certification CCNA/CCNP,/JNCP is a plus but not mandatory.
- ID: #49412631
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State: California
Sunnyvale
94085
Sunnyvale
USA
- City: Sunnyvale
- Salary: Depends on Experience
- Job type: Contract
- Showed: 2023-03-06
- Deadline: 2023-05-01
- Category: Et cetera