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We will NOT accept 3rd Party (C2C) Contractors Position:Business Systems Analyst/Lead (Salesforce/CRM)Job Ref #:40719Job Type:ContractDuration:12+ Months (On-going/long-term contract)Location:REMOTE ( Souther California)Rate:OPEN/Market Rate (W2 Only)This role is 100% remote, but you MUST reside in the S. California area in case they need to come onsite for training.Project Responsibilities: Work with Business and IT teams to document user stories (requirements), process flows, UAT results, status reports Lead medium to large projects/initiatives in a Salesforce environment Research and resolve production issues, troubleshooting of the Salesforce and batch environments Ad hoc user and SME support Perform Impact Analysis across multiple platforms and applications related to Salesforce changes Work with Salesforce Support Manage M to L Projects/Initiatives. Ensure a harmonious flow of work among production support and projects. Partner with the Project Teams to align the production support processes for implemented Salesforce projects. Play a key role in the transition from project to production support.Operations/Production Support: Manage Software, Application, System Upgrades, Enhancements and Maintenance - as the business liaison of customer and associate facing systems and applications powered by SFDC. Provide SFDC SME. Support of issues from nationwide regions, centers and consumers. Develop and maintain reporting to use as a tool for analysis to determine trends, platform/use case performance and call center operational impact that will lead to potential user stories. Maintain quality standard and process documentation and participate in Sprint Reviews and Retrospectives as a key member of the Digital Delivery Center and Scrum team. User story activities: Coordinate and complete user story activities to remediate defect, system maintenance, and system enhancements Documentation: Create and maintain support documents including process maps/flows, user stories, acceptance criteria, status reports, work logs for action items, defects, testing scripts, etc. Advance agile processes: Contribute to the department s agile transformation by adopting agile principles and processes.REQUIRED SKILLS/EXPERIENCE: 5+ years as a Business Systems Analyst/Mgr who has experience working with cross-functional teams, leading a variety of projects MUST have STRONG /ELEGANT communication and leadership skills. , Expertise as a a Bus Analyst, having gathered/refined and documenting business requirements, developing process maps/flows, created users stories and UAT's activities. Strong experience with SALESFORCE with related CRM (Customer Relationship Management) systems and processes. Experience managing medium to large projects/initiatives and support extra-large projects/initiatives IS REQUIRED Must be able to coordinate multiple initiatives simultaneously. Ability to work effectively with Finance, IT and 3rd party vendor staff. Experience supporting Agile and Scrum projects, including participating in Sprint Reviews and Retrospectives Ability to builds strong relationships at all levels and across all business units and organizations, and understands business imperatives. Prior experience in a team environment and the ability to interface with all levels of management needed. Ability to communicate effectively with internal and external customers as well as non-technical and technical personnel. Excellent communications skills (both written & verbal) across all levels of the organization. Education: BA/BS degreeDESIRED SKILLS: Experience in a Captive Finance, Financial Services, and/or Banking.Calance Consultant Benefits Offerings:- EPO/PPO Medical Plan (Cigna)- HMO/PPO Dental programs (Cigna) - Vision - VSP (Vision Plan Summary) - 401K VOYA Retirement vesting program - Paid Bi-Weekly/Direct DepositEstimated Pay Range: $140,000.00 - $145,00.00- ID: #49541305
- State: California Torrance 90501 Torrance USA
- City: Torrance
- Salary: USD TBD TBD
- Job type: Contract
- Showed: 2023-03-25
- Deadline: 2023-05-23
- Category: Systems/networking