Business Systems Programs Manager

At Santa Cruz METRO, we care about moving people. We strive to attract, develop and retain a talented and diverse workforce. Many of our employees have worked for us for more than 20 years and come from diverse, cultural and professional backgrounds. METRO promotes high performance, diversity and equal employment opportunities.

At METRO, you will enjoy a competitive salary, CALPERS pension, a robust health/dental/vision benefit program, public service loan forgiveness program, 457 plans, career development, free bus passes, and longevity pay.

Business Systems Programs Manager

Bargaining Unit: Management

DEFINITION:

Under general direction, the Business Systems Programs Manager conducts analysis in support of business and data needs related to operations, performance outcomes, quality improvement, and mandated reporting; analyzes, administers, and modifies enterprise systems and databases to address business and reporting needs; serves as a liaison between staff/system users, information technology staff, vendors, and service providers; provides data and business solutions to management staff to support program or system modification or implementation of new programs or systems; performs other duties as assigned.

DISTINGUISHING CHARACTERISTICS:

Business Systems Program Manager is a program management classification responsible for performing a wide range of professional business system analysis and administration duties. The position manages complex and multi-disciplinary programs that involves the ability to manage multiple stakeholder interests and requires a high level of technical expertise and acumen. The work involves a high-level of problem-solving requiring analysis of unique issues or increasingly complex problems without precedent and/or structure and formulating, presenting, and implementing strategies and recommendations for resolution. Work assignments are typically given as broad, conceptual ideas and directives and the incumbent is accountable for overall results and responsible for developing guidelines, action plans, and methods to provide deliverables and services on time and within budget. This classification is distinguished from the Full Stack Developer class series in the latter designs and develops custom software applications and system integrations; whereas the Business Systems Programs Manager modifies enterprise systems and databases to meet business and reporting needs.

EXAMPLES OF DUTIES AND RESPONSIBILITIES:

The duties listed below represent the various types of work that may be performed. The omission of specific statements of duties does not exclude them if the work is related or a logical assignment to this class.

Develops and implements data quality training program, standards, policies, and procedures to ensure data accuracy, consistency, and completeness; provides guidance and training to staff on data quality standards.

Performs regular data audits and validation checks to identify and rectify discrepancies, anomalies, and errors in various data sets.

Administers, maintains, and supports critical business systems such as ERP (Enterprise Resource Planning), EAM (Enterprise Asset Management), CRM (Customer Relationship Management), HRIS (Human Resources Information System), and other custom or off-the-shelf software applications. These are some examples and subject to change as systems and software change.

Implements and enforces security measures, including user access management, data encryption, and vulnerability assessments, to safeguard sensitive data and ensure compliance with industry regulations.

Collaborates and participates on a variety of cross-functional teams, including third party vendors, to design, implement, and maintain system optimization and data integration strategies and solutions in response to user needs and business process, operational, and/or regulatory and reporting changes affecting data requirements and other related issues.

Manages integration or data exchanges from various systems, including IFS (Incremental File System), through open application programming interfaces (APIs), batch loads, and manual data entry.

Utilizes data analysis tools and techniques and generates and presents regular ERP system reports to identify areas of concern and opportunities and provide actionable insights and recommendations for data-driven decision-making.

Monitors the performance and efficiency of data systems by identifying bottlenecks and making recommendations for system improvements and enhancements.

Manages or coordinates the implementation of system enhancements to improve the performance and reliability of the system; researches, recommends, tests, and implements upgrades and fixes as needed.

Works with other Information Technology staff and relevant stakeholders to resolve data-related performance issues.

Maintains comprehensive documentation of data integration processes, data flow, and data quality standards.

Attends and participates in a variety of meetings with staff, management, and executive leadership to understand their business and data needs; determines methodology and reporting requirements necessary to meet those needs.

Stays up to date with industry best practices and emerging technologies related to data quality, integration, and analytics.

May Drive a Santa Cruz METRO vehicle to perform assignments.

Performs related work as required.

EMPLOYMENT STANDARDS:

Knowledge of:

Principles and practices of program management including planning, development, implementation, and evaluation.

Data quality standards and reporting methods, techniques, and procedures.

Principles of relational database structures and management and systems development and integration.

Techniques related to administering and troubleshooting business systems such as ERP, EAM, CRM, and HRIS.

Cloud computing platforms.

Security and monitoring devices and procedures necessary to maintain the integrity and security of data.

Uses and outputs of databases.

Industry best practices related to business system and information technology administration.

Advanced methods of researching and resolving data issues.

Methods of prioritizing, planning, and organizing work.

Customer service techniques.

The effective use of modern office equipment, personal computers, and standard business software.

Ability to:

Analyze complex issues and implement effective solutions.

Effectively manage, administer, and troubleshoot business systems such as ERP, EAM, CRM, and HRIS.

Apply and modify a variety of data management techniques and procedures to ensure data accuracy, consistency, and completeness.

Identify, understand, and translate business and data needs into system or reporting requirements.

Effectively collaborate with cross-functional teams and communicate technical concepts to non-technical stakeholders.

Learn and apply emerging technologies.

Maintain confidentiality in handling and processing confidential information and data.

Work independently.

Balance multiple projects and assignments simultaneously and effectively.

Effectively use computer systems, software applications, and modern business equipment to perform a variety of work tasks.

Communicate clearly and concisely, both orally and in writing.

Establish and maintain effective working relationships within the department and with other divisions, departments, agencies, suppliers, vendors, and the public.

MINIMUM QUALIFICATIONS:

Any combination of experience and education that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education, Training, and Experience:

Equivalent to a bachelor’s degree from an accredited college or university with major coursework in data science, information systems, business or public administration, or a related field.

AND

Three (3) years of experience of analyzing business needs and developing or modifying systems and/or databases to address business and reporting needs.

LICENSES AND CERTIFICATES:

A valid Driver’s License will be required at the time of appointment and throughout employment.

Must be able to obtain and maintain a current, valid Class “C” Driver’s License.

PHYSICAL AND MENTAL DEMANDS:

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this job, the employee is frequently required to reach with hands and arms; walk, sit and stand; use finger dexterity; talk and hear, and use a keyboard. Work often requires stooping at the waist and the repetitive use of both hands to grasp and feel objects. Work may require lifting up to 20 pounds unaided. Specific visual abilities required for this job include close vision, distance vision, the ability to see colors and shades, and the ability to perceive depth.

Mental Demands

While performing the duties of this job, an employee uses written and oral communication skills; reads and interprets data, information and documents; solves problems; uses math and mathematical reasoning; performs detailed work; deals with multiple concurrent tasks; and interacts with others encountered in the course of work.

Work Environment:

The employee typically works in a standard office environment where the noise level is moderate.

OTHER CONDITIONS OF EMPLOYMENT:

Must pass a requisite background check.

Must maintain strict confidentiality of work-related information.

May occasionally work extended hours or hours outside of the regular schedule.

APPLICANT PROCESS:  Applicants must complete and submit an official Santa Cruz METRO on-line application and any other required documents specified on the job announcement from our website, https://scmtd.wd12.myworkdayjobs.com/METROCareers . A separate application must be filled for each open position.  Resumes will be accepted and are recommended, but may not be substituted for the required application.  The standards and minimum requirements as stated on the front of this job announcement represent only the minimum required to file an application.  Meeting the listed standards does not guarantee that a candidate will be invited for an examination or interview as the Human Resources Department reserves the right to limit the number of candidates to the most qualified for the position as determined by the Santa Cruz METRO staff.  Certification of candidates from the Eligible List to the hiring department may be made each time there is a vacancy.  Santa Cruz METRO is an Equal Employment Opportunity/Affirmative Action Employer.   Santa Cruz METRO will make reasonable efforts in the examination process to accommodate persons with disabilities.  Please advise Human Resources in advance of any special needs by calling 831-420-2542.

Adopted: 05-17-2024

BOD Approved: 05-17-2024

Revised:00-00-0000

Job Family: Business Systems Programs

Job Series: N/A

Job Series Level: N/A

Confidential: Yes