Call Center Specialist

Description We are seeking a bilingual Korean Call Center Specialist in the Financial Services industry located in Gardena, California. In this role, you will be responsible for handling customer queries, managing customer accounts, and maintaining an efficient customer service system. The workplace will be dynamic and fast-paced, offering a long-term contract employment opportunity.Responsibilities: Accurately process customer credit applications Efficiently handle inbound calls and provide exceptional customer service Utilize CRM and other computer programs to maintain accurate customer records Leverage ADP - Financial Services and Avaya CMS to assist customers Monitor customer accounts and execute appropriate action when needed Ensure all customer interactions are recorded in the customer service software Support customers with benefit functions and related queries Deliver timely responses to customer inquiries to ensure customer satisfaction Use About Time software for effective time management.Requirements MUST BE BILINGUAL IN KOREAN AND ENGLISH Applicants must be willing to work in the Financial Services industry. The position on offer is that of a Call Center Specialist. No minimum years of experience are required, making it a suitable opportunity for fresh graduates. Must have familiarity with ADP - Financial Services. Proficiency in using Avaya CMS is a requirement. Candidates should have a good understanding of various computer programs. CRM knowledge is a necessary skill for this role. The ability to use customer service software effectively is a must. Knowledge of About Time software is a considerable advantage. The candidate should be comfortable with Answer software. Experience in answering inbound calls is highly desirable. Candidates must be able to assist customers effectively. Familiarity with Benefit Functions is a plus.­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .