Clarizen - Business Systems Analyst

#6586

• Support the Enterprise PPM Technology Ecosystem by supporting cloud-based PPM technologies such as Clarizen, Jira, and ServiceNow, along with business intelligence tools such as Tableau and PowerBI.
• Responsible for configuring cloud-based PPM technologies such as Clarizen, Jira, and ServiceNow, and supporting integrations with the PPM Data Warehouse, Tableau, PowerBI, SharePoint, Microsoft Teams.
• Create and develop PPM dashboards & reports leveraging BI tools such as Tableau and PowerBI.
• Must have the ability to work independently and within cross-functional teams to support the organization's global PPM needs.
• Will report into the IT Manager, Enterprise PPM systems, Reporting & Analytics.

• Support technical configurations for the Enterprise PPM Technology Ecosystem by configurating cloud-based tools such as Clarizen, Jira, and ServiceNow, etc.
• Support technical configurations with BI tools such as Tableau and PowerBI, etc.
• Support integrations with the PPM AWS Data Warehouse, Microsoft Teams, Jira, ServiceNow, SharePoint, and Active Directory
• Provide maintenance and support for the PPM Technology Ecosystem
• Work with developers to create, enhance, and optimize the Enterprise PPM Technology Ecosystem
• Develop Gold Standard enterprise level PPM reports and dashboards for the organization leveraging BI tools such as Tableau and PowerBI
• Configure mobile capabilities within the Enterprise PPM Technology Ecosystem
• Test systems and integrations to execute features
• Work with Stakeholders (SMEs, Developers, BSAs, BAs, Project Management Offices, Leadership Teams) to support business processes within the organization's enterprise PMOs to interpret business needs into technical specifications
• Apply trouble shooting techniques, root cause analysis, and Level 3 support for system related issues and know when to involve the vendors where necessary
• Work with Level 1 and Level 2 support teams to provide comprehensive end user support
• Develop knowledge base articles for the PPM Technology Ecosystem and end-user training materials
• Deliver training to end users
• Work with cross functionally teams within Global IT and within the Enterprise Project Management Offices
• Work with business process owners to elicit requirements and build requirements into technical features within the PPM Ecosystem
• Support the Strategic Project Management Office (SPMO), SPMO Operations and Business Processes, Global IT Processes, and Portfolio Delivery Leads to deliver enterprise objectives

• Experience working in complex, matrixed, and global business environments
• Experience with identifying, integrating, and managing SaaS solutions and external vendors
• Proven expertise in usage of MS Office Suite
• Preferred experience with Clarizen, ServiceNow, or Jira
• Preferred experience with BI tools such as Tableau and PowerBI

• Strong technical skills supporting cloud-based technologies
• Ability to configure cloud-based technologies such as Clarizen, Jira, and ServiceNow
• Ability to configure reports and dashboards using BI tools such as Tableau and PowerBI
• Ability to support integrations with a data warehouse, Active Directory, Microsoft Teams, and SharePoint
• Strong documentation and communication skills
• Strong analytical and logical problem-solving skills
• Strong interpersonal relations, written & verbal communication skills
• Ability to adapt to new technologies and rapidly changing environment
• Ability to map, troubleshoot, and optimize interfaces with multiple systems
• Possess and display sound judgment; initiative; flexibility and detail-orientation
• Quick learner of new applications and/or technologies
• Adaptable to changing priorities and direction
• Strong documentation & communication skills with the ability to develop and maintain business and technical documentation
• Ability to interact professionally with all organizational levels
• Excellent problem-solving, organizational, analytical, and critical thinking skills
• Competent in handling multiple tasks with attention to detail, and perform duties with minimal supervision
• Organizational and project management skills preferred