Client Service Representative

VCA Greenback Animal Hospital in Fair Oaks, CA is seeking an experienced Client Service Professional to join our administrative team. We have a full-time position available, 8hr shifts, 4-5 days/week, with the flexibility to work Saturdays. In this role, you will work closely with our clients and veterinarians to provide outstanding customer service and facilitate access to medical care for our patients.The right candidate for this job would be an enthusiastic and outgoing personality that loves people and their pets. As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:Providing excellent client service including:

Greeting visitors warmly, answering telephones, and guiding clients and their pets to exam rooms.

Scheduling patient appointments

Helping clients to understand the financial aspects of their visit; processing payments and insurance claims

Assisting clients in selecting the right products and services for their individual pet

Educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).

If you want to work in an environment where everyone is friendly, encouraging, and focuses on good work-life balance, then this is the place for you.VCA adds value to your compensation package with the following:

Starting at $17 – $20 / hour. Pay depends on experience

Hospital open Monday - Saturday, closed Sunday

401(k)

Life and Long-Term Disability insurance

Generous personal pet care discounts and much more.

Location: 8311 Greenback Lane, Suite A, Fair Oaks, CA 95628 – near Citrus Heights, Folsom, and Sacramento.If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com