Client Services Representative I

09 Aug 2024

Vacancy expired!

Client Service Representative ILos Angeles, CA 90071 (Hybrid)Compensation: $20 per hour12+ Month Contract: W2 Consultants OnlyThe Client Service Representative will perform complex client-facing duties which include opening accounts, resolving problems, processing transactions, and servicing loans.Responsibilities:

  • Respond to inquiries or complaints received through phone calls, correspondence, and/or face-to-face contact with clients concerning the bank's products or services.
  • Review and research requests or problems obtaining necessary information from policies, procedures, or practices.
  • Coordinate problem resolution with appropriate departments.
  • Inform customers of standard procedures or resolution of problems.
  • Follow up, either verbally or in writing, to ensure customer satisfaction.
  • Determine the best method to resolve problems to ensure customer satisfaction and adherence to company policies.
  • Act as a liaison between clients and the company.
  • Provide feedback to sales, quality assurance, and product management.
  • Compile information, prepare reports and/or summaries, and submit them for review.
  • Recommend changes to existing policies and procedures.
  • Provide guidance to less experienced representatives.
  • Perform other duties and responsibilities as assigned.
Qualifications:
  • High school diploma or an equivalent of 1-3 years of customer service experience.
  • In-Depth Knowledge of company policies, procedures, practices, products, operations, and services.
  • Proficient with standard office equipment and required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.
  • Sufficient mathematical abilities to process and balance daily business transactions.
  • Great written and verbal communication skills to interact effectively with external and internal clients.
  • Ability to organize and prioritize workload to meet deadlines.
  • Provide courteous and timely customer service when addressing client issues and transactions.
  • Use good judgment in responding to complex client issues.
  • Coach staff on client services issues.

  • ID: #44724685
  • State: California Los angeles 90071 Los angeles USA
  • City: Los angeles
  • Salary: BASED ON EXPERIENCE
  • Job type: Contract
  • Showed: 2022-08-09
  • Deadline: 2022-10-07
  • Category: Et cetera