Communications Business Analyst (1052) Department of Public Health

Job Description

The Communications Business Analyst oversees all of the Telecommunications systems for Zuckerberg San Francisco General Hospital (ZSFG), including needs, cost-benefit, structured systems, feasibility, technology and software, project planning and management, system installation, implementation and testing, technical and procedural documentation, user training, and post-implementation assessment and administration. The Communications Business Analyst may be the sole MIS resource for an organization with a moderately complex system.

• Dispatch work orders on a daily basis for the DT field technician assigned to ZSFG.
• Coordinate with ZSFG Facilities any maintenance, repairs, or upgrades needed serving the communications systems.
• Maintain analog and digital phone systems on the ZSFG Campus. Issue pagers for ZSFG Campus personnel.
• Manage various communications contracts serving the ZSFG Campus.
• Assess and issue cell phones for ZSFG Campus authorized users. Issue billing, and manage payments for cell phone users.
• Manage the 24/7 DPH operators on the ZSFG Campus. Provide training, support, and reports as assigned.

Qualifications

One (1) year in the information systems field, including technical support, content management, administration of network applications or system analysis;

Two (2) years of verifiable and recent experiencewith PBX programming, maintenance andrepair;

Two (2) years of verifiable and recentexperience administering and supporting a PBX system. PBX (Private Branch Exchange) is a general tech term for Phone system. Supportrequires the general knowledge of the overall systems (which consist of multiple pieces) and includes calling vendors to have the problem fixed. The candidate does not need to know details ofhow to fix problems.

One year of full-time employment is equivalent to 2,000 hours of work experience (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours a week are not included in the calculation to determine full-time employment.

• Two (2) years of experience in analog & digital communication systems.
• Two (2) years of experience in supervisory in a Union environment.
• One (1) year of experience managing a 24/7 call center.

The duration of the eligible list resulting from this examination process will be of six (6) months, and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/ASO-Level-Chart.pdf?documentID=21246.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Count-by-Job-Codes.pdf.

Additional Information

All your information will be kept confidential according to EEO guidelines.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.