Computer Support Technician

Lawrence Livermore National Laboratory
Livermore, CA
28 Mar 2024

Vacancy expired!

Company Description

Join us and make YOUR mark on the World!

Are you interested in joining some of the brightest talent in the world to strengthen the United States' security? Come join Lawrence Livermore National Laboratory (LLNL) where our employees apply their expertise to create solutions for BIG ideas that make our world a better place.

We are committed to a diverse and equitable workforce with an inclusive culture that values and celebrates the diversity of our people, talents, ideas, experiences, and perspectives. This is important for continued success of the Laboratory's mission.

Pay Range

$36.50 - $47.28 Hourly for the 593.2 level

$43.78 - $56.70 Hourly for the 593.3 level

Please note that the pay range information is a general guideline only. Many factors are taken into consideration when setting starting pay including education, experience, the external labor market, and internal equity. Job Description We're looking for a Computer Support Technician to provide computer support for unclassified and/or classified systems in a heterogeneous environment to solve a variety of complex technical problems promptly. You will be responsible for installing, configuring, securing and maintaining systems, as well as loading layered products and troubleshooting system problems. You will report to the Information Technology Operations (ITO) Division in the Computing Directorate.

You will be hired at either the 593.2 or 593.3 level based on knowledge and related experience as assessed by the hiring team. Additional job responsibilities (outlined below) will be assigned if hired at the higher level.

You will
  • Install new computer system hardware and upgrades.
  • Install and configure printers and other peripherals.
  • Install and configure operating systems, computer security and applications software.
  • Secure computer systems and monitor to ensure that they comply with Department of Energy (DOE) - mandated orders.
  • Diagnose and resolve moderately complex system, printer, and network problems.
  • Provide technical assistance to the user community.
  • Maintain appropriate technology, computer security, and safety training.
  • Perform other duties as assigned.

Additional job responsibilities at the 593.3 level
  • Perform complex installations and configurations.
  • Diagnose and resolve complex system and network-related problems.
  • Provide advanced technical assistance to the user community.
Qualifications
  • Secure and maintain a U.S. Department of Energy (DOE) Q level security clearance which requires U.S. citizenship.
  • Associate's Degree in a computer-related field or equivalent combination of technical training and experience.
  • General working knowledge of desktop and/or server computer hardware and operating systems (viz., Mac OS and/or Windows OS).
  • Experience of administering, troubleshooting, maintaining, and repairing Apple and/or Windows computer systems.
  • Experience with and knowledge of the skills needed for a customer support role to include a focus on listening, rapport-building, good communication skills, friendly and approachable nature, and courtesy and patience.
  • Effective interpersonal and verbal and written communications skills, with the ability to work with customers and team members.
  • Experience with and knowledge of Mac and/or Windows computer security protocols to manage user accounts, and control and monitor access.

Additional qualifications at the 593.3 level
  • Advanced knowledge of Mac and/or Windows operating systems and associated computer hardware.
  • Significant experience utilizing tools and utilities.
  • Significant experience resolving complex system and network-related problems.

Qualifications We Desire
  • Professional computer certification (e.g., MCSA, MCSE, CompTIA A+, ACSP).
  • Experience securing computer systems, writing security plans, and monitoring activity to ensure compliance with Department of Energy (DOE) mandated orders.
  • General working knowledge of network hardware, software, protocols, and principles.
#LI-Onsite Additional Information All your information will be kept confidential according to EEO guidelines.

Position Information

This is a Career Indefinite position, open to Lab employees and external candidates.

Why Lawrence Livermore National Laboratory?
  • Flexible Benefits Package
  • 401(k)
  • Relocation Assistance
  • Education Reimbursement Program
  • Flexible schedules (depending on project needs)
  • Inclusion, Diversity, Equity and Accountability (IDEA) - visit https://www.llnl.gov/diversity
  • Our core beliefs - visit https://www.llnl.gov/diversity/our-values
  • Employee engagement - visit https://www.llnl.gov/diversity/employee-engagement

Security Clearance

This position requires a Department of Energy (DOE) Q-level clearance.If you are selected, wewill initiate a Federal background investigation to determine if youmeet eligibility requirements for access to classified information or matter. Also, all L or Q cleared employees are subject to random drug testing. Q-level clearance requires U.S. citizenship.

Pre-Employment Drug Test

External applicant(s) selected for this position must pass a post-offer, pre-employment drug test. This includes testing for use of marijuana as Federal Law applies to us as a Federal Contractor.

Equal Employment Opportunity

We are an equal opportunity employer that is committed to providing all with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin, ancestry, sex, sexual orientation, gender identity, disability, medical condition, pregnancy, protected veteran status, age, citizenship, or any other characteristic protected by applicable laws.

We invite you to review the Equal Employment Opportunity posters which include EEO is the Law and Pay Transparency Nondiscrimination Provision .

Reasonable Accommodation

Our goal is to create an accessible and inclusive experience for all candidates applying and interviewing at the Laboratory. If you need a reasonable accommodation during the application or the recruiting process, please use our online form to submit a request.

CaliforniaPrivacy Notice

The California Consumer Privacy Act (CCPA) grants privacy rights to all California residents. The law also entitlesjob applicants, employees, and non-employee workers to be notified of what personal information LLNL collects and for what purpose. The Employee Privacy Notice can be accessed here .