Consultant, LBA QA

The Consultant Legal Invoice Review QA, for Wolters Kluwer will perform the quality assurance review for the Legal Bill Analysis Center of Excellence (LBACOE). The Legal Bill Analysis (“LBA”) process involves the prompt, accurate and efficient auditing of electronically submitted legal fee and expense invoices submitted by law firms and vendors of our clients. In this remote-friendly position, you will report to the LBA Consulting Manager in the division of LR (Legal & Regulatory) within Wolters Kluwer.Essential Responsibilities:

Conduct review of LBACOE Legal Invoice Analysts’ line-item adjustments and non-adjusted invoice lines, applying specialized legal subject matter expert knowledge to context of legal invoice line items for quality assurance.

Use sound individual discretion and with minimal supervision, conduct gap filling analysis to decode the legal “story” of an invoice by utilizing required law school education, law firm experience, and/or related specialized legal expertise.

Verify the compliance of adjusted and non-adjusted line items to legal billing guidelines by law firms and vendors submitting invoices.

Verify the accuracy of the UTBMS task codes (Fee, Activity and Expense codes) applied to invoice line items.

Independently make further adjustments to invoice line items as necessary based on an assessment of the legal context of the invoice while utilizing specialized legal subject matter expert knowledge to extract core critical legal terminology and concepts. Document reasons for any additional adjustments made to invoice line items, identifying the billing guideline violated and the rationale for the amount adjusted.

Promptly and professionally resolve law firm appeals.

Receive and organize law firm requests for reconsideration from Operations Support Specialists or management and/or work the intake queue for requests for reconsideration.

Address law firm requests for reconsideration of adjusted amounts while utilizing careful judgment, legal knowledge and utmost professionalism while upholding integrity of the legal billing process.

Work with law firms in a professional manner via legal expert-to-expert written communications to carefully resolve disputed invoice line items using sound independent discretion and legal knowledge base.

Efficiently and accurately review appealed legal invoice entries.

Demonstrate superior ability to review, analyze and evaluate legal fees and costs/expenses in appealed invoice entries and to exercise discretion and sound independent judgment when making audit and adjustment decisions in a law firm appeals context.

At the direction of management, handle escalated law firm appeals that have not been successfully resolved by QA Analyst I peers (“appeals mediation”).

At the direction of management, organize and participate in a resolution conference to be held with the law firm and client representative, when direct appeals mediation with the law firm does not successfully resolve the dispute.

Job Qualifications:Education and Licensure:Minimum: Bachelor’s Degree required. Juris Doctor degree from an ABA-accredited law school required.Experience, Knowledge and Tools:Required Experience: At least 5 years of the following relevant experience:

Prior experience in a legal services or legal invoice auditing environment.

Prior experience with direct communication with law firms in a legal billing context.

Experience with handling conflict with law firms, in writing and telephonically.

Highly developed communication skills, including both excellent written and verbal skills.

Firm grasp of the Federal and/or State Rules of Civil Procedure.

Insurance defense and civil litigation experience preferred.

Prior legal invoice auditing experience either in-house or with a third-party legal invoice auditing company strongly preferred.

Ability to monitor the workflow and performance of partnered legal invoice analysts and identify/escalate any concerns to management.

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.