Consulting Director, Incident Recovery Operations (Unit 42)

Your CareerAs a Unit 42 Recovery Specialist, you will play a critical role in assisting our customers with rebuilding, recovering, and restoring their computing and networking environments following security incidents. Working in conjunction with the Unit 42 service delivery team, you will lead and oversee Unit 42's external recovery partners as well as liaise with customer contacts, ranging from technical subject matter experts to executives and members of boards of directors. You will demonstrate a professional presence and bearing while clearly articulating technical risks, recovery strategy, and recovery progress to these diverse stakeholders. Your expertise in networking and security products and solutions will be crucial as you guide customers through recovery processes, ensuring they adopt best practices to strengthen their security posture and prevent future incidents. This hands-on role demands both technical acumen and exceptional communication skills as you address complex issues and deliver innovative solutions to establish a secure and resilient environment for our clients.Your ImpactDevelop (in collaboration with the Incident Response lead) a unified and holistic approach to restoring technological infrastructure in the midst and/or aftermath of a cyber security incidentDevelop strategic processes to allow the client to cleanly and safely bring systems back into productionLead and oversee third-party vendors to ensure that recovery and restoration activities are conducted in accordance with Unit 42 standards and in a cohesive mannerAs a trusted advisor, guide Unit 42 customers through implementing security standards and best practices in the context of restoring operationsProactively identify and communicate project status, risks and issues with the client contact(s) and the Unit 42 engagement lead(s)Provide after-hours and weekend on-call coverage as needed to support engagement activities.Partner with the relevant account teams to understand customers’ prior investments in PANW offerings and ensure that recommendations for expansion are presented in a methodical and sensible mannerTravel as needed to customer locations in North America, often with minimal advance notice, up to 50% of the time.Other tasks and duties as needed to support the customer and/or business