Contact Specialist - Hybrid Remote

Contact Specialist – Hybrid Remote

Pay Rate: $18.00/hour + $0.50/hr Bilingual (opportunity for pay increase once probationary period ends)

Schedule: Minimum 40 hours per week, rotating days including weekends

Available Shifts: 11:30am-8:00pm, 12:00pm-8:30pm or 12:30pm-9:00pm

Position Overview:

Provide professional information and referral services through call center operations. This hybrid remote position requires one day per month on-site in Ventura County.

Key Responsibilities:

Deliver high quality information and assistance services to contacts from multiple counties

Document all contacts in appropriate databases

Conduct resource searches using multiple programs and databases

Provide follow up and advocacy for contacts

Maintain accurate community resource information

Attend required training sessions

Extended hours may be required during disaster response situations

Skills Required:

Strong computer and telephone communication skills

Excellent customer service abilities

Ability to work independently and follow guidelines

Familiarity with social services systems a plus

Bilingual in Spanish a plus