Content Manager

Content ManagerCupertino,California,United StatesCorporate FunctionsThe people here at Apple don’t just build products — we craft the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that supports the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it! Apple's Retail Engagement & Marketing (REM) is a diverse and multi-disciplinary organization. We are marketers, strategists, creatives, producers and program managers whose role it is to help Apple Retail care for our customers and elevate our teams. We build insights, experiences and programs all in service of bringing together the very best of Apple to help us reach more people, grow our business, and enrich lives. We are seeking a Content Manager who has the organizational skills of a project manager, the pixel-perfect eyes of a designer, the sky-high standards of a copy editor, and the ability to converse fluently with technical teams to help drive the on-time delivery of assets, and act as a champion for Apple standards, ensuring that all final customer-facing deliverables represent the best of Apple.DescriptionManage customer and internal facing content for REM, working with a team of cross-functional program mangers, producers, globalization producers, creatives, product managers and publishers from the production agency. Responsibilities include: Directly responsible for delivery of planned and urgent global projects for constantly evolving business priorities across WW timezones Responsible for balancing stakeholders across multiple groups Work closely and coordinate with planning, strategy, localization, platforms, cross functional producers for on-time delivery and flawless execution. Leading and communicating the development of project launch plans. Oversee detailed planning of launch assets and deliverables Running task assignment and briefs to production agency and validating their work Identifying system improvements, providing business requirements and leading User Acceptance Testing for new CMS features Partnering with creative teams to prototype new content formats and layouts across multiple platforms for the best possible customer and team experience. Validating each milestone from launch to takedown, maintaining brand consistency and protecting the customer experience Participating in post-release analysis to identify wins and challenges. Carry findings forward to continually improve future project deliveries and execution Training all CMS users in the team as new features new front end and backend features get released Defining best practices in the content handoff process in partnership with other teams Leading the on-boarding and continual training for all new members of the global production team Demonstrating Apple’s values of inclusion and diversity in daily activities and contributing to an inclusive environment through respecting each others’ differences and having the curiosity to learnMinimum Qualifications

5-7 years of experience managing content at a global scale with experience managing assets for multiple languages and countries

Experience with content management systems, including technical design, development and UAT cycles

5+ years of experience using project/process management with a strong attention to detail and ability to multi-task projects, priorities, schedules, and deliverables

Excellent written and verbal communicator

Familiarity with HTML, XML and CSS

Key QualificationsPreferred Qualifications

Experience in rapidly changing environments with time-constrained launch schedules

Experience in prepping content for AI deployment including understanding of tagging and cataloging strategy

Experience in SEO

Expertise in video publishing and working knowledge of video formats, localization aspects, accessibility e.t.c.

Experience in managing teams is a plus

Education & ExperienceAdditional RequirementsPay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $143,900 and $216,900, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12ScreenRdr.pdf)

Apple FooterApple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race,color,religion,sex,sexual orientation,gender identity,national origin,disability,Veteran status,or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .Apple will not discriminate or retaliate against applicants who inquire about,disclose,or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco,review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .