Content Strategist II

28 May 2024

Vacancy expired!

Location: Mountain View, CA Salary: $65.00 USD Hourly - $72.00 USD Hourly Description: Our client is currently seeking a Content Strategist II

Role Title: Content Specialist

Duration: 9 Months

Work Location: Mountain View Hybrid Tues-Thurs in the office

Work Schedule: Normal PST business hours, Monday - Friday

Project Overview:

To support the Fitbit integration within Google, we need to update all internal help and knowledge content to support the transition to a new tool stack and update process and policy associated with integration. The entire content corpus needs to be comprehensively audited, restructured, merged, and updated to take into account the new workflows and how they merge with existing workflows . In addition, the team also needs temporary coverage for a team member who will be OOO for 9+ months of parental leave in 2023.

Overall Responsibilities:

• Enable the Fitbit and DSCC toolstack integration by auditing, restructuring and simplifying the content across legacy DSCC and legacy Fitbit knowledge bases.

• Provide coverage for team member on parental leave. This scope will include owning the help and knowledge content for 1-2 products, working closely with stakeholders to identify content requirements and to get their reviews and approvals on draft content, and working with vendors to create and publish content, in time for device and service launches.

Top 3 Daily Responsibilities:

• Audit multiple help centers and knowledge bases and identify opportunities to improve the clarity/accuracy, remove duplication and increase consistency/standardization of content. Review these opportunities with relevant stakeholders and put together an execution plan with milestones and timelines.

• For 1-2 products, review and triage content requests from stakeholders, customers and agents to determine the priority, plan and schedule for implementation.

• Define content approach for requested changes and work with vendors to convert it into new or modified content in the help center, knowledge base, and assistant answers.

• Work with stakeholders to review and approve any new / modified content and then localize and publish the content as needed.

Mandatory Skills/Qualifications:

• BA or BS degree (in lieu of degree, 4 years relevant work experience)

• Experience with content management systems, taxonomy

• Experience with content strategy and creation, especially related to educational and troubleshooting content

Non-Essential Skills/Qualifications:

• Strong interpersonal skills Able to manage multiple projects simultaneously and work under ambitious timeframes in a fast paced, high-pressure environment

Skill/Experience/Education

Mandatory:

BA or BS degree (in lieu of degree, 4 years relevant work experience) Experience with content management systems, taxonomy Experience with content strategy and creation, especially related to educational and troubleshooting content.

Desired:

Strong interpersonal skills Able to manage multiple projects simultaneously and work under ambitious timeframes in a fast-paced, high-pressure environment.

Sandeep Singh, Lead Recruiter, The Judge Group

Suite 100, 151 South Warner Road, Wayne, PA 19087 ( extn. 261 | Toll-free ( extn. | Email address:

Contact:

This job and many more are available through The Judge Group. Find us on the web at

  • ID: #50014127
  • State: California Mountainview 94035 Mountainview USA
  • City: Mountainview
  • Salary: USD TBD TBD
  • Job type: Permanent
  • Showed: 2023-05-28
  • Deadline: 2023-07-26
  • Category: Et cetera