Content Systems Manager

OverviewAt Intuit, we are at the forefront of transforming how software is built through the innovative use of generative AI. As we navigate this new landscape, the role of content has become increasingly critical. We are seeking a Content Systems Manager to lead the development and integration of advanced content systems that will enhance our product offerings and user experiences . This role is crucial in bridging the gap between emerging content disciplines and our current strategies, ensuring that our content design, strategy, and architecture are not only responsive but also proactive in leveraging generative AI technologies.What you'll bring

Bachelor’s degree in Communications, Journalism, Library Science, or related field, or equivalent experience

Proven experience in content strategy, content management systems, and/or digital content development

Strong understanding of generative AI technologies and their application in content creation and management

Demonstrated ability to lead cross-functional projects and initiatives

Excellent communication, collaboration, and leadership skills

Ability to think strategically and analytically to solve complex problems

Experience in managing AI-driven content systems

Knowledge of machine learning, natural language processing, and related technologies

Prior experience in a tech-forward, fast-paced environment

How you will lead

Advocacy and Education: Champion the importance of advanced content systems within the Small Business Group and beyond. Develop and lead educational initiatives to elevate understanding and engagement with generative AI capabilities across various teams

Market and Trends Analysis: Maintain an acute awareness of industry trends and internal projects. Use this knowledge to identify opportunities for innovation and to position the team to effectively influence GenAI content strategies and user experiences

Scaling Influence: Strategically expand the impact and reach of the content team within and beyond the organization. Identify and implement scalable solutions that enhance content effectiveness and efficiency

Partnership Management: Work closely with technical partners, such as those involved in the FILM classifier and RAG model optimization, to enhance content delivery and functionality

Content System Optimization: Oversee the development and refinement of content systems, including prompt engineering, knowledge base curation, ontology development, metadata scaling, content modeling, and training of LLMs

Team Leadership: Lead a team of 5+ content architects, prioritizing their work and growing their careers

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.