Contract To Hire : End User Support

Strategic Systems Inc
Sanjose, CA
19 Jun 2024

Vacancy expired!

Job Title: End User Support

# of openings: 1

Start Date: ASAP

Duration: 6 Months + Contract To Hire

  • Location(s): On Site in San Jose, CA

Work Status acceptable: s

Number and type of interviews: 1 panel - 30 minutes

Need to know >>

Active Directory / Microsoft servers / imaging/ White glove Service

Updated Information Interview Feedback from our 1st interview:(Our first candidate interview didn't go well).

Here is some helpful feedback from our customer to help us in our searches. Candidates audio and video kept going in and out and candidate was making excuses for it. The interview team thought he was ok technically. However, he also was not polished / professional (the White Glove Service given as a Must Have in the JD) enough in his presentation skills to communicate at the executive level.
  • Candidates must have equipment that works properly for a MS Teams interview. We can make sure their equipment works by doing a MS Teams call with them prior to an interview with Client.
  • Candidates will be facing with all levels of people at Client including C – level / high level executives. They must be polished / professional enough to communicate with C- level executives of the bank. This is what is referred to in the Must Haves of the Job Description as

    White Glove Service.
  • Candidates must have

    Active Directory or

    Azure (they are moving to Azure),

    Imaging and

    experience with Microsoft servers.

    • IT Technician Responsible as primary IT contact for assigned bank and region. Will ensure internal client satisfaction by coordinating all activities relating to IT for branch additions, closures, remodels and moves. Will provide coordinated support of all end-user needs in conjunction with contracted vendors. Involves a particular focus on local VIP staff. Responsibilities will include maintaining IT hardware and software inventories and asset management, technology refresh, and IT documentation. Maintains appropriate record and resolution of customer inquiries. Is able to maintain a professional manner when dealing with end users

    Responsibilities
    • Project coordination. Coordinate and complete projects within the IT department for assigned bank/region. This would include IT-driven/led projects and the IT portion of projects not led by IT (branch moves, remodels, opening, closures). Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project. Compiles project status reports, coordinates project schedules, manages project meetings, and identifies and resolves technical problems. Identifies and analyzes systems requirements and defines project scope, requirements, and deliverables. Coordinates project activities and ensures all project phases are documented appropriately.
    • Corporate Communications. Lead role in supporting corporate video and audio conferences including executive meetings and earnings announcements (internal staff and external analysts).
    • IT hardware and software support.
    • IT Asset Management. Responsible for administrative duties within the IT procurement and inventory management function. Maintains records and databases containing information regarding licenses, warranties, and service agreements for the organization's hardware and software. Minimizes organizational cost through product standardization and tracking. Tracks quality throughout the product lifetime. . Note that primary responsibility for these activities will be with a vendor partner. However, the role will ensure adherence, with hands-on involvement as needed, in this area.
    • Technology Refresh. Responsible for maintaining inventories of bank assets and in creating and managing projects to ensure appropriate refresh/replacement of IT assets. Primarily relates to desktop and laptop hardware and software, but could involve branch-based server and network equipment.

    Qualifications
    • High school diploma or general education degree (GED); bachelor’s degree (BA or BS) from a four (4) year college or university, or equivalent education from a technical or trade school, strongly preferred.
    • A minimum of three (3) years of computer and peripheral equipment experience to include technical troubleshooting. For Technical II role, experience is 4-6 years; 7+ years for Technician III. Work related experience should consist of a technical background in LAN/WAN information resources, products or services. Educational experience, through in-house training sessions, formal school or technical industry related curriculum, should be business or financial industry related.
    • Ability to deal with technical problems involving multiple facets, variables and situations where only limited standardization exists.
    • Current state issued driver’s license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.
    • Working knowledge of WIN 2000, Cisco Routers, TI circuits, TCP/IP, DNS and WINS.
    • Experience with Internet Connectivity
    • Demonstrated strong analytical and project management skills for a variety of tasks or projects.
    • Ability to rely on limited information and use judgment to plan and accomplish goals. Performs a variety of tasks. Leads and coordinates the work of others. A wide degree of creativity and latitude is expected.
    • Strong client support orientation. This role has a technical element to it, but the primary focus is on client satisfaction.
    For Technician III role, experience and responsibilities should include supervisory and project management/coordination.
    • ID: #43307113
    • State: California Sanjose 95101 Sanjose USA
    • City: Sanjose
    • Salary: $30 - $40
    • Job type: Contract
    • Showed: 2022-06-19
    • Deadline: 2022-08-12
    • Category: Technical support