Customer & Partner Engagement Manager

Job Description

We are looking for a Manager who is a collaborator, strategic thinker, effective influencer, understands our business, and who can rapidly demonstrate impact and value to the organization. The ideal candidate has a combination of customer/partner, strategy and software experience, and is able to thrive in high growth, fast paced environments, working across a number of varied stakeholders.

· Prioritize which Customers and Partners the CCPO spends time with, working with regional sales and Partner leads on which customers/partners they should meet with, when.

· Deepen customer/partner relationships: work with the Sales, Partner, and Customer Success organizations to proactively engage top customers and partners (e.g., holiday emails to T-200), close the loop when deals close of people CCPO has a relationship with, etc.

· Develop and communicate customer stories on critical themes – that can be leveraged with customer, partners, and internal audiences

· Support key messaging and preparation for key internal and external meetings, such as C-level executives from other companies, Knowledge- our customer conference, our sales kickoff, VC firms and analysts

Qualifications

• Effective and mature communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing, comfortable in business and technical discussions
• Experience in building trusting relationships and influencing others (incl. executive audiences)
• Strong people development and leadership skills; able to manage multiple extended or virtual teams
• Self-starter who thrives and can multitask in fast-paced and often ambiguous environments
• Sharp business judgment, ability to see "big picture" and to prioritize
• High energy, strong work ethic, disciplined execution skills, willingness to do whatever it takes to deliver results
• Previous sales or account management experience preferred
• Expertise in the enterprise software/ SaaS industry a plus

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date.VisitourCandidate FAQ pageto learn more.

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Work Personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office,including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to workwithin their state, province, region, or country of employment.