Customer Service Associate

Job description

Customer Service Associate

A large distribution company in Vernon, CA, is looking for an organized, self-motivated professional with excellent communications skills to work in our California location.

Job Description:

Role and responsibilities include, but are not limited to:

Investigate and resolve customer needs, and communicates them to the sales department as well as the shipping/receiving department

Promptly and accurately process multiple phone and inbound email orders

Maintain customer service standards, policies and procedures for the department

Communicates and deliver reports concerning orders to Executive Management on a consistent basis

Process and follow through on 50 plus orders/day

QUALIFICATIONS:

At least 2 years Account Management experience preferred

Sense of urgency

Strong data processing skills

Sales experience is a PLUS

Must have at least 5 years’ experience in Customer Service

Excellent communication skills, both written & verbal

Detail-oriented with the ability to follow-up on tasks, delegate duties and train subordinates on processes, product, services and company regulations

Motivational, listening, problem-solving skills, tact and diplomacy when dealing with complex problems with internal departments (sales and procurement) and customers.

Work effectively under pressure and maintain a positive attitude

Proficient in Microsoft Word, Excel and Outlook

Must be able to work M-F for full 8 hours