Customer Service Lead

At Syngenta, our goal is to cultivate the most collaborative and trustworthy team in agriculture by providing top-quality seeds and innovative crop protection solutions that enhance farmers' success. To achieve this, the North America Vegetable Seeds team is currently seeking a Customer Service Lead in Woodland, CA.Accountabilities:Tracking team KPIs (Key Performance Indicators) to analyze trends and provide actionable feedbackMentoring, training, and onboarding new employees while monitoring team performance and adherence to policiesHandling complex complaints, high-stakes customer issues, and service challenges that require elevated authorityResponsible for establishing and maintaining solid relationships with the assigned customer baseSupply timely responses regarding product, pricing, and program informationProvide customer service by answering phone calls, taking messages, and assisting with transactionsRespond to all questions from customers in an efficient manner while always maintaining the highest level of professionalismTracking of all shipments. This encompasses obtaining and generating all necessary documentationResponsible for notifying customers and the Account Manager of their shipment with all necessary information, encompassing tracking details, timelines, etc.Provide support to the Syngenta Vegetable Seeds Platform; assist in other office duties as neededProvide support to the Syngenta Vegetable Seeds Platform, assist in other office duties as needed.