Customer Service Manager

Description We are seeking a Customer Service Manager to join our dynamic team in the retail sector, based in Torrance, California. In this role, you will be charged with the optimization of our customer service workflows, the management of our team, and the transition to a new CRM system.Responsibilities Lead the customer service team in defining, tracking, and optimizing key performance indicators. Review and enhance the efficiency of current customer service workflows to boost customer satisfaction. Implement best practices that align with our overarching sales and service goals. Collaborate with the team in transitioning to a new CRM system, ensuring that it supports our operational objectives. Train the customer service team on new tools and processes. Oversee the performance of team members, providing coaching and feedback where necessary. Assist in the development of team members' skills and capabilities. Identify team members for specific roles and guide the process of integrating these changes. Ensure a smooth transition for staff returning from leave. Process customer credit applications accurately and efficiently. Maintain accurate customer credit records. Requirements Proficiency in ADP - Financial Services Solid experience with CRM systems Proficient in ERP - Enterprise Resource Planning Experience with ERP Solutions Proven experience in answering inbound calls Strong auditing skills Experience with billing functions Knowledge of cash activity handling Excellent customer service and communication skills Ability to manage, lead and motivate a team Experience in a retail environment Strong problem-solving skills Ability to work flexible hours, including weekends and holidays.Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .