Customer Service Representative

HIRING COLLECTION REPS, CUSTOMER SERVICE REPS, AND FUNDERS / DATA ENTRYPay: $19.20 - $19.70Description:EARLY COLLECTIONS REPS Contact customers 5-29 days past due on car payment(s) and work to resolve delinquency.

Handle inbound/outbound calls daily (150+)

Use customer service skills to determine customer’s reason for delinquency and offer appropriate solution based on customer’s situation

Negotiate payment arrangements on past due accounts

Conduct minimal skip tracing necessary to prepare account for next level of collections (more of a customer service reminder call on a late payment than hard core skip tracing)

CUSTOMER SERVICE REPSConsistently answer incoming calls to the Customer Service Department (approx. 60+ phone calls daily).

Ask appropriate questions to identify the root cause of calls to generate effective solutions for AHFC and customer while effectively resolving conflicts.

Follow up on customer issues and concerns (payments, payoffs, title work) in a timely manner.

Use time management skills to balance the quantity and quality of calls made and received as well as meeting deadlines for any assigned projects

Use organizational skills to manage resources and locate references to maximize efficiency while on the phone

Use written communication skills to clearly and concisely document customers’ accounts of all necessary information required

Maintain enthusiastic and positive attitude

Attendance - being here on time ready to work at the start of the shift

FUNDERS / DATA ENTRYProcess new loans, change of status on loans, and close out loans

ALL ROLESUse time management skills to balance the quantity and quality of calls made and received

Use organizational skills to manage resources and locate references to maximize efficiency while on the phone

Use written communication skills to clearly and concisely document customers' accounts of all necessary information required

Maintain enthusiastic and positive attitude

Attendance - being here on time ready to work at the start of the shift

Skills:Customer service, Customer support, Microsoft office, data entry, call center, Customer service call center, collections customer service, collections, financial services, bachelor's degree, associate's degreeTop Skills Details:Customer service, Customer support, microsoft office, data entry, call centerAdditional Skills & Qualifications:MUST HAVEStrong Communication Skills

Team Player

Organization Skills

Problem-Solving

Ability to Multi-task

NICE TO HAVECall Center

Associates or Bachelor's Degree

Collections

Bilingual (Spanish, Korean, or Mandarin)

Negotiations

Experience Level:Entry LevelPlease Email your resume to the following address if interested: johmartin@astoncarter.comAbout Aston Carter: At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.