Customer Service Representative

Description We are seeking a detail-oriented and customer-focused Customer Service Representative to provide exceptional service to our clients. The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to handle a variety of customer inquiries and issues efficiently.Key Responsibilities:

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

Resolve customer complaints and issues by providing appropriate solutions and alternatives.

Maintain accurate records of customer interactions and transactions.

Follow up with customers to ensure their concerns are resolved satisfactorily.

Provide product and service information to customers.

Assist with order processing, billing inquiries, and returns.

Collaborate with other departments to address customer needs and improve service quality.

Continuously seek opportunities to improve customer satisfaction and retention.

Requirements

Qualifications:

High school diploma or equivalent; associate’s or bachelor’s degree preferred.

Proven experience as a customer service representative or in a similar role.

Excellent verbal and written communication skills.

Strong problem-solving abilities and attention to detail.

Ability to handle multiple tasks and prioritize effectively.

Proficiency in using customer service software and Microsoft Office.

A positive and professional demeanor.

Ability to work independently and as part of a team.

Benefits:

Competitive salary based on experience.

Health, dental, and vision insurance.

Paid time off and holidays.

Opportunities for professional development and growth.

A supportive and collaborative work environment.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .