Customer Service Representative

Description Our client is a pioneer innovators in the tech industry, committed to bringing cutting-edge technology solutions to businesses around the globe. We are currently looking for a dedicated, empathetic, and tech-savvy Customer Service Representative to join their dynamic team. The Customer Service Representative will handle customer inquiries, troubleshoot technical issues, and provide efficient solutions. The CSR will be the first point of contact for our clients, making excellent customer service a top priority within our company.Key Responsibilities:

Efficiently handle customer inquiries via phone, email, and live chat.

Establish and maintain relationships with customers, ensuring their technical issues are resolved efficiently.

Understand our tech products in detail so as to provide accurate assistance.

Gather customer feedback and share it with the team to improve our products and services.

Work closely with the tech team to fix more complex problems and escalate customer issues when necessary.

Keep customer records and interactions updated in the system.

Requirements

Required Skills:

Excellent communication, listening and problem-solving skills.

Ability to explain technical concepts to non-technical customers.

Good understanding of the tech industry.

Proficiency with software like Microsoft Office and customer service software.

Ability to work under pressure in a fast-paced environment.

Patient and empathetic towards customers' needs and concerns.

Education and Experience:

High school diploma or equivalent.

A minimum of 2 years experience in a customer support environment preferably within a tech company.

Proven technical knowledge and understanding of technical troubleshooting.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .