Customer Service Representative

Description We are seeking a dedicated Customer Service Representative to join our client's esteemed real estate firm. Your primary role will be to assist our clients by providing product and service information, resolving issues, and ensuring high levels of customer satisfaction. An ideal candidate for this role would be a problem-solver with excellent communication skills who truly enjoys helping others.Responsibilities:

Manage inbound and outbound customer service calls, emails, and face-to-face interactions.

Understand and provide accurate information about our property listings and services.

Resolve customer complaints via phone, email, or face-to-face, ensuring complete resolution and satisfaction.

Build sustainable relationships and trust with clients through open and interactive communication.

Work with the sales team to onboard new clients, ensuring smooth communication and high levels of customer satisfaction.

Follow up with clients to ensure their needs and expectations are met.

Keep records of customer interactions, transactions, comments, and complaints.

Coordinate appointments and showings as scheduled by the clients.

Provide feedback on the efficiency of the customer service process.

Strive for excellence in customer service and consistently exceed clients' expectations.

Requirements

High school diploma or equivalent; further education in real estate or a related field will be a plus.

Proven customer support experience within the real estate industry or similar roles.

Excellent written and verbal communication skills.

Familiarity with CRM systems and practices.

Ability to work with diverse groups of people

Proficiency in Microsoft Office Suite including Word, Excel, and Outlook.

Willingness to engage in ongoing learning and upskilling.

Strong phone contact handling skills and active listening.

Ability to multi-task, prioritize, and manage time effectively.

Strong problem-solving abilities and commitment to excellent customer service

This Customer Service Representative role is a fantastic opportunity for an experienced and customer-oriented individual looking to advance their career in the real estate industry. The successful individual must have excellent problem-solving abilities, be dedicated to meeting customer needs, and have a high level of professionalism.Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .