Customer Service Representative

Description Our client is a renowned construction firm and are currently looking for a Customer Service Representative to join their team. The ideal candidate is a communicative, patient individual who takes pride in providing superior customer service. In this role, you will be responsible for fielding customer inquiries, resolving complaints, and bridging the gap between our customers and various internal departments.Responsibilities:

Answer customer queries through phone, email, and online chat.

Provide detailed information about our services, products, and ongoing projects.

Assess customers' needs and guide them to appropriate services, solutions, or personnel.

Resolve customer complaints professionally and efficiently.

Maintain a comprehensive record of customer interactions for future references.

Collaborate with the technical team to schedule services and tackle specific customer issues.

Identify opportunities for sales and assist in converting leads into customers.

Contribute to the team by meeting and exceeding individual and team-wide customer service goals.

Requirements

Qualifications:

Proven customer support experience, preferably within a construction or similar industry.

Proficient in using Customer Relationship Management (CRM) software.

Strong phone handling skills and active listening abilities.

Excellent communication and presentation skills.

Ability to multitask, prioritize, and manage time effectively.

High school diploma or equivalent; a degree in a related field would be an advantage.

If you have the skills and the desire to provide excellent customer service in a fast-paced, dynamic environment, we would love to hear from you!Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .