Customer Service Representative

Description We are seeking a Customer Service Representative, for a short-term contract, to join our team in Petaluma, California. The individual in this role will be responsible for providing technical product support to our customers, serving as the primary point of contact for both general and technical queries. This role is vital to ensuring that our customers have a positive experience with our products.Responsibilities: Provide prompt and thorough responses to customer inquiries, ensuring that you are acting on their behalf to address their issues. Gain expert knowledge of our products to be the initial point of contact for troubleshooting. Identify process improvements and product features to reduce the number of customer inquiries. Maintain a detailed record of customer interactions, documenting issues and resolutions. Analyze and understand customer needs to improve customer satisfaction. Handle customer credit applications and maintain accurate records. Monitor customer accounts and take appropriate actions as needed. Use Microsoft Excel and Word to manage customer data and correspondence. Perform data entry tasks and schedule appointments as necessary. Handle both inbound and outbound calls, ensuring excellent customer service. Requirements Proven track record of at least 2 years in a customer service role. Demonstrated ability to handle inbound and outbound calls in a busy call center environment. Excellent customer service skills, with a focus on resolving issues efficiently and effectively. Proficient in data entry tasks, ensuring accuracy and attention to detail. Ability to manage email correspondence professionally and timely. Proficiency in using Microsoft Word and Excel for various tasks. Experience in order entry, ensuring all details are accurately captured and processed. Capability to schedule appointments, coordinating with various stakeholders. Strong communication skills and a positive attitude towards problem-solving. Ability to work in a team and adapt to changing situations. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .