Customer Service Representative

Role Summary: The Customer Service Representative will report to the Customer Service Manager. The individual will serve as a liaison between customers, associates, and staff at Easy Lift Door Co. A successful candidate is a fast learner, meticulous, dependable, and adaptable with strong written & verbal communications skills. A positive and team-player attitude is required. The applicant must be comfortable and confident speaking on the phone.

Key Requirements:

High School Degree or equivalent

-Attention to detail - Fast learner – eager to take initiative

-Must have exceptional customer service skills

-Must have effective communication skills, both written and verbal

-Unafraid to ask questions

-Adaptable to change

-Positive attitude

-Be a team player communicates and operates well with other staff and management

-Must be able to use a computer, possess email etiquette and basic knowledge of Microsoft Office Suites (Word, Excel, Outlook)

Bilingual in Spanish is a plus!

Job Responsibilities:

-Answering phones

-Answering/ Sending emails

-Scheduling work orders

-Creating Invoice’s and looking for PO’s

-Collecting payments

-Handling complaint’s and providing the appropriate solution

-Handling mini project’s (section spreadsheets, COD list)