Customer Service Representative

Description We are offering a contract to hire employment opportunity for a Customer Service Representative in Pico Rivera, California. This role is integral to our operations, focusing on customer interaction, data entry, and order processing in a call center environment. Responsibilities: Efficiently manage and transfer inbound and outbound calls. Welcome and assist customers in person, managing front desk duties. Accurately log all incoming orders and distribute them to the appropriate CSR. Confirm all incoming orders to customers promptly. Organize job jackets into their designated file cabinet. Generate sales orders and delivery tickets, adjusting or creating parts as necessary. Enter sales orders into the system and print sales order/delivery ticket. Create production tickets with box specifications and generate load tags. Make additional copies for production and log all completed back-end or sales orders. Handle email correspondence and schedule appointments as required. Requirements Minimum of 1 year experience in a customer service role Proven ability to handle inbound and outbound calls effectively Experience in a call center customer service environment Demonstrated skills in data entry with high accuracy Proficiency in handling email correspondence for business communication Proficiency in Microsoft Word and Excel Experience in order entry systems Ability to schedule appointments and manage calendars Excellent customer service skills, including empathy and problem-solving abilities Willingness to learn and adapt in a fast-paced environment Strong verbal and written communication skills Ability to work effectively both independently and as part of a team High school diploma or equivalent education required. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .