Customer Service Representative

Description We are in search of a Customer Service Representative to join our team in the City of Industry, California. In this role, you will be tasked with managing customer accounts, processing orders, and responding to customer inquiries. This role provides an opportunity for a contract to hire employment opportunity.Responsibilities: Manage and maintain customer accounts Process customer orders efficiently Handle inbound and outbound customer service calls Maintain accurate records of customer interactions Use Microsoft Excel and Word to record and analyze data Respond to customer inquiries via email and over the phone Schedule appointments as required Accurately enter customer data into the system Take part in account management activities Contribute to a team-oriented workplace Requirements Minimum of 1 year of experience in a customer service role Proficiency in answering inbound calls Experience in a call center customer service environment Ability to perform data entry tasks accurately and efficiently Skilled in email correspondence with a focus on professionalism and response time Experience with both inbound and outbound calls Proficiency in Microsoft Excel and Microsoft Word Experience in order entry processes Ability to schedule appointments effectively Experience in account management High school diploma or equivalent education level Excellent communication and interpersonal skills Strong problem-solving abilities and attention to detail Ability to work independently and as a part of a team Willingness to learn new skills and adapt to changes Availability to work in different shifts, including weekends and holidays if required. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .