Customer Service Representative

Job Title: Customer Service RepresentativeJob Description:As a Customer Service Representative, you will be the front line of our customer interactions, ensuring timely coordination with our Dispatch and Scheduling teams to meet customer orders while maintaining high satisfaction levels. Your primary responsibilities include:

Handling inbound calls from customers (60-80 calls per day on average)

Assisting with customer relations and order taking

Understanding customer needs and partnering with Sales or Dispatch to solve problems

Following up with customers to ensure their needs are met

Desired Skills & Qualifications:

Bilingual (Spanish) preferred but not required

Minimum of 2 years of Customer Service Representative (CSR) experience

Minimum of 2 years of Call Center experience

Background in shipping/logistics

Experience with B2B operations support

Work Environment:

On-site/in-office position

Schedule: Monday to Friday, 8:30 am - 5:00 pm, with a 30-minute lunch

Five-week training schedule: 6:30 am - 3:00 pm, with a 30-minute lunch

Cubicle environment with dual monitors

Part of a team of 15, including dispatchers, CSRs, and specialist roles

Concrete manufacturing company with multiple locations across the Bay Area

Benefits:Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision

Critical illness, accident, and hospital coverage

401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for employees and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Pay and Benefits:The pay range for this position is $22.00 - $25.00 per hour.Pay and BenefitsThe pay range for this position is $22.00 - $25.00 Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Livermore,CA.Application DeadlineThis position will be accepting applications until Dec 6, 2024.About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.