Customer Service Representative

Description Robert Half is seeking an enthusiastic and detail-oriented Customer Service Representative to provide exceptional support for an industry-leading company. If you're a people-person with a knack for problem-solving and thrive in a fast-paced environment, this role is a fantastic opportunity to showcase your skills and grow your career!Key Responsibilities

Handle a high volume of incoming calls, emails, or chat inquiries, addressing customer concerns with professionalism and efficiency.

Resolve customer issues by identifying solutions and providing clear explanations.

Follow up with customers to ensure satisfaction and that the resolution met their expectations.

Keep accurate and detailed records of customer interactions within the company’s CRM system.

Collaborate with other departments to address customer needs and ensure a seamless experience.

Provide customers with product/service information, including promotions, warranties, and policy updates.

Requirements

Minimum of 1-2 years in a customer service role, preferably in a call center or face-to-face customer support environment.

Proficiency with CRM systems (e.g., Salesforce) and Microsoft Office Suite (Word, Excel, Outlook).

Strong problem-solving skills and the ability to quickly learn new systems and processes.

Excellent communication skills, both written and verbal.

Empathy, patience, and a commitment to providing outstanding customer experiences.

Ability to handle high-stress situations while maintaining professionalism.

Preferred but Not Required:

Experience in industries with high customer interaction, such as retail, e-commerce, or financial services.

Bilingual candidates are encouraged to apply, as language skills (e.g., Spanish, French, or Mandarin) are a plus.

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .