Customer Service Representative

Job DescriptionWe are looking for a highly motivated Customer Service Representative to join our team in Los Angeles, CA. The ideal candidate will be responsible for handling customer inquiries, providing information about our products and services, and ensuring customer satisfaction through effective communication and problem-solving skills.ResponsibilitiesAssist customers by answering inquiries via phone and emailProvide accurate information about products, services, and policiesProcess orders, returns, and exchanges efficientlyHandle customer complaints and escalate issues when necessaryMaintain detailed and accurate customer recordsCollaborate with team members to improve customer service processesMeet performance metrics related to response time and customer satisfaction