Customer Service Representative - Customs Brokerage

Major Duties and ResponsibilitiesEnsure smooth and timely customs process flowEnsure accurate and timely data entry into our operational systemTrack and Trace Custom files and reportingEnsure accurate and timely client billingUnderstand all the elements of the import and export customs Desk Level Operating Procedure and correctly interpret this information to fulfill our customer’s instructions and expectations.Transfer customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declarationAssist with verification of customs declaration information and the submission of such to the customs authorityEnsure compliance at all times to regulationsSupport process improvement initiatives by analyzing workflows, identifying gaps, and recommending efficiency improvementsParticipate in AI and automation initiatives, such as:Identifying repetitive or manual tasks suitable for automationSupporting AI‑enabled tools (e.g., reporting automation, workflow optimization, data analysis support)Help document standard operating procedures (SOPs) and process changesAnalyze trends and performance data to support leadership decision‑makingCollaborate with cross‑functional teams across the branch to support operational initiativesProvide analytical, documentation, and administrative support as needed