Customer Service Representative San Francisco Airport

OverviewThe Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as regular full time and starts at $23.00 / hour. This position will report to our location at 780 North McDonnell Road at the San Francisco Airport.We offer:

Paid time off

Employee discount

Retirement savings plan including 401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

We have the following schedule available:1pm to 11pm (Tues/Weds OR Weds/Thurs off)All people working at SFO are eligible for incentives:

BART Discount Card: Save $9.10 on your roundtrip BART commute

Citizenship Workshops: Save $700 on your citizenship application cost

Save on childcare costs. Access a subsidized childcare program for SFO employees, with tuition offered at 75 – 80% of market rate cost

Transportation assistance

Responsibilities

Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

Meet and greet customers in a friendly and timely manner

Provide directions and general assistance

Assist to assess condition of rental upon return

Process returns, check-ins and exit kiosk transactions

Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

Understand and communicate rental terms and conditions, vehicle features and other services

May sell optional protection products, upgrades, fuel options and other additional equipment

Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

Clean vehicle interior and exterior by hand or by operating washing equipment when needed

Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/VeteransQualifications

Must be at least 18 years old

High school diploma or GED equivalent required

Some college preferred

Must have at least 6 months prior customer service retail or administrative support experience

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Apart from religious observation, must be able to work 40 hours per week including weekends/holidays.

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.