Customer Service Representative (Warranty)

Job Family: SCM-Procurement / Supply Chain LogisticsReq ID: 430536Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrive is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?Our growing facility has more than one hundred employees that produce high-quality, make-to-order power distribution equipment for the western United States market. Our processes include material handling, metal fabrication, final assembly and test. The position is responsible to balance supply and demand and coordinate the different functions within the manufacturing plant to ensure the completion of the customer orders on time in the most efficient/productive way to meet our financial targets as well.We are looking for a Customer Service Representative for our Fabrication Department in our Pomona, CA locationPosition Overview

Work with internal customers to solve field issues

Assist with scheduling warranty parts for shipment

Enter warranty parts in SAP for shipment

Report complaints and field issues monthly

Technical assistance - interact with internal customers, sales, field service, and production

You will win us over by having the following qualifications:Basic Qualifications:

High School diploma

3+ years of successful customer service or administrative experience

1+ year of Manufacturing or Industrial experience and/or exposure

Proficient in Microsoft Office Products

Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

BS/BA preferred

SAP experience is preferred but not required

Well organized and excellent problem-solving skills

Ability to work independently as well as with a team

Excellent verbal, written, and interpersonal skills

You’ll benefit from:

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html

The pay range for this position is $70K-$95,700k. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.

Create a better #TomorrowWithUsAbout Siemens:We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.Our Commitment to Diversity, Equity, and Inclusion:We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here (https://www.siemens.com/us/en/company/environmental-society-governance/diversity.html) .Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.#LI-RB1 #SiemensMFGCareer #MFGPomonaEqual Employment Opportunity StatementSiemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.Reasonable AccommodationsIf you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form (https://www.siemens.com/us/en/company/jobs/search-careers/accommodation-for-disability.html) If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.EEO is the LawApplicants and employees are protected under Federal law from discrimination. To learn more, Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .Pay Transparency Non-Discrimination ProvisionSiemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp%20EnglishformattedESQA508c.pdf) .California Privacy NoticeCalifornia residents have the right to receive additional notices about their personal information. To learn more, click here (https://new.siemens.com/us/en/general/legal/us-internet-privacy-notice-state-rights.html) .