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- Maintain a customer base in the Remote Patient Monitoring platform
- Accountable for VW enrollment calls and equipment training / set up
- Accountable for Compliance follow up
- Conduct customer monthly calls
- Place supply and Equipment orders
- Follow up with Vendors as necessary
- Ability to work reports and follow through on orders placed
- Ordering, Shipping, Confirmation of Delivery and RMA if needed
- Perform outbound calls to customers to notify of shipping issues such as a delay or missing information.
- Resolve or report any problems that may occur.
- Assist with implementation of work flow productivity improvements.
- Follow all regulatory policies and procedures, privacy and security standards in accordance with Government agencies to include HIPAA requirements.
- Understand and adhere to all business processes and procedures.
- Maintain a culture of accountability.
- Adhere to the department metric standards set by your supervisor or manager.
- Minimum of One year of Customer Service experience
- MS Office knowledge
- Ability to use thinking and reasoning skills to solve problems as well as work with other teams within the VAD department to successfully accomplish daily tasks
- Associate degree or equivalent work history
- Some data processing experience preferred
- Spanish Speaking Preferred
- ID: #23865755
- State: California Livermore 94550 Livermore USA
- City: Livermore
- Salary: USD TBD TBD
- Job type: Contract
- Showed: 2021-12-04
- Deadline: 2022-01-03
- Category: Et cetera