Customer Showroom Liaison

The Customer Showroom Liaison assists customers and provides an exceptional brand experience. This position serves customers while efficiently scheduling appointments by phone, email, or in person. The candidate will also assist the Post-Customer Service Department in processing post-installation repair and add-on order requests across two showroom locations in Newport Beach and Huntington Beach.What We Offer:California Closets has both company-owned and franchise locations. This location is company-owned and therefore earns the following benefits:Health insurance – Medical, Dental, and VisionPTO days, floating holidays, paid holidays, and sick days401K retirement plan with company match40 hours/week with overtime potentialGrow your career with us – many promotional opportunities are availableFranchises are independently owned and operated and may offer different benefits.Pay rate: $21 - $25 (depending on experience)The schedule will be five days per week, either 9:00 a.m. to 5:00 p.m. or 9:30 a.m. to 6:00 p.m., depending on the showroom location. Please note that the position will support both the Huntington Beach Office & Showroom and the Newport Beach Showroom (scheduled to open in December 2026).Duties and Responsibilities:Responsible for appointment scheduling in an efficient and detailed manner for our Design Consultants.Responsible for answering incoming phone calls and emails, addressing client needs.Works in conjunction with the activities of the Centralized Scheduling team and communicates daily with the team regarding issues with the accuracy of consultations being scheduled.When in a showroom, serves as first contact to greet all clients who visit our showroom.Maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist. This includes opening and closing the showroom.May be assigned other administrative duties including service warranty, additional sales support (add-on orders), and/ or other clerical responsibilities unique to the showroom location or business needs.